> ## Documentation Index > Fetch the complete documentation index at: https://help.kwentra.com/llms.txt > Use this file to discover all available pages before exploring further. # kwentra & ZATCA for Saudi Arabia - Invoice and Financial Operations > With our ZATCA-Compliant invoice templates, ZATCA Direct Integration offers a seamless B2C and B2B transactions. B2C invoices from front office and POS are submitted for reporting - simplified invo... With our ZATCA-Compliant invoice templates, ZATCA Direct Integration offers a seamless B2C and B2B transactions. * **B2C invoices** from front office and POS are submitted for reporting - simplified invoice. * **B2B invoices** are submitted from clearance - detailed/tax invoice. ### **How will the system generate the simplified or the tax invoice?** * If the reservation's/paymaster billing window is not linked to any channel. * The system will generate the simplified invoice template. * The guest profile must be complete before the invoice can be reported. * An incomplete guest profile will fail to submit the invoice. * If the reservation's/paymaster billing window is linked to a city ledger account for a channel. * The system will generate the detailed/tax invoice template. * The channel profile must be completed before the invoice can be cleared. * An incomplete channel profile will fail to submit the invoice. ### **Example: Invoice Sent to ZATCA → Payment Canceled → New Manual Charge Added** This scenario involves a **sequence of transactions** where an invoice has already been submitted to **ZATCA**, a **payment is canceled**, and a **new manual charge is added and paid**. Below is a step-by-step breakdown of what happens and the types of invoices generated. ### **1️⃣ Initial Invoice (Standard Invoice) Sent to ZATCA** * A guest pays for a service (e.g., room stay, dining, spa). * Kwentra generates an **Invoice**. **Invoice Type:** Simplified Invoice for B2C or Detailed Invoice for B2B ### **2️⃣ Payment Is Canceled (Credit Note Issued)** * The guest requests a **refund** or the payment is reversed due to an issue. * Since the invoice was **already submitted to ZATCA**, the system **cannot delete it**. * Instead, kwentra generates a **Credit Note** to reverse the amount. * This **Credit Note** has been sent to **ZATCA** and is linked to the original invoice. **Invoice Type:** **Credit Note (Linked to Original Invoice)** – Simplified Invoice for B2C or Detailed Invoice for B2B. ### **3️⃣ New Manual Charge Added** * A new charge is manually added to the guest’s folio (e.g., an additional service, extended stay, late checkout). * This is treated as a **new taxable transaction**, requiring a separate invoice. **Next Steps:** * The system **generates a new invoice** for the additional charge. * This invoice is sent to **ZATCA** as a separate transaction. **Invoice Type:** **New Invoice** → A fresh invoice is generated for the latest charge, a simplified invoice for B2C, or a detailed invoice for B2B. ### **Final Outcome: What Invoices Exist in ZATCA?** 1. **Original Standard Invoice** (Initially submitted). 2. **Credit Note** (Reverses the original invoice due to canceled payment). 3. **New Standard Invoice** (Records the new manual charge and payment). ### **Final Invoice Status Table** | **Status** | **Meaning** | **Next Steps** | | ----------------- | ------------------------------------------ | --------------------------------------------- | | **Pending**
| Invoice created but not yet submitted. | System will submit automatically or manually. | | **Failed** | Invoice could not be sent to ZATCA. | Retry after resolving network/auth issues. | | **Reported** | Invoice successfully reported to ZATCA. | No action needed; invoice is compliant. | | **Not Reported** | B2C invoice failed to be reported. | Review errors, fix, and resubmit. | | **Cleared** | B2B invoice successfully cleared by ZATCA. | No action needed; invoice is compliant. | | **Not Cleared** | B2B invoice was rejected by ZATCA. | Review errors, fix, and resubmit. | ### **How do you resend failed invoices?** **[Front Office → Income → Folios](https://manage.kwentra.com/frontoffice/#/hms/billingfolio)** 1. Select the failed folios from the checkboxes. 2. Click on **Actions.** 3. Select **Resend Folios.**