> ## Documentation Index
> Fetch the complete documentation index at: https://help.kwentra.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open a Cancelled Folio as the Invoice or the Credit Note

> Open a cancelled income folio as the original invoice or as the credit note, from a new Credit note column.

Open a cancelled income folio two ways: as the original invoice, or as the credit note.

### **Business Value**

* Reproduces the invoice exactly as the guest first received it.
* Prints the credit note for a cancelled folio in one click.
* Tells a KSA reader which of the two documents they hold.
* Leaves bulk print, emails and shared links unchanged.

### **Use Cases**

* A front office agent reprints the original invoice a guest asks for after cancellation.
* An accountant opens the credit note of a cancelled folio for the audit file.
* A KSA auditor reads the notice and knows a credit note exists for this invoice.

### **How It Works**

| **Where:** Front Office → Income → Folios |
| - |

Before, a cancelled folio opened one way only. It carried a **CANCELLED ألغيت** marker across the top. You could not reproduce the invoice as it was issued.

#### **The Credit Note Column**

The listing has a new **Credit note** column, next to **Cancel**.

* A cancelled income folio shows a **Credit note** link.
* A valid income folio shows an empty cell.
* A receivable folio shows an empty cell, cancelled or not.
* The column needs no permission. It only opens a view. It changes nothing.
* Properties on e-invoicing do not see the column. They cannot cancel folios.

#### **Open the Folio**

| **You click** | **It opens** |
| - | - |
| The folio's own link (number, guest name, date) | The folio as the **original invoice** |
| **Credit note** | The folio as the **credit note** |

What you print always matches the view you opened.

#### **What Each View Shows**

| **View** | **KSA bilingual documents** | **Other income documents** |
| - | - | - |
| **Original invoice** | A thin amber notice: *A credit note has been issued for this invoice — تم إصدار إشعار دائن لهذه الفاتورة* | No marker |
| **Credit note** | **Credit Note إشعار دائن** | **Credit Note** |

* The credit note marker takes the place of the cancelled marker. It keeps the same red frame.
* The notice on the original invoice is quieter. The original is still a valid issued invoice.
* If you change the template on the credit note view, you stay on the credit note view.

#### **Where Nothing Changes**

A cancelled folio still shows **Cancelled ألغيت** in all these places:

* Bulk print
* The automatic folio email at checkout
* The shared public link
* The translated folio
* Emailed copies
* Every receivable folio

| **Note:** A folio that is not cancelled never shows a credit note marker. This is true even if someone types the credit note address by hand. |
| - |


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.