> ## Documentation Index
> Fetch the complete documentation index at: https://help.kwentra.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest Profile Management

> Keeping a tab on your repeated guests is vital for relationship continuity with them, also to make a good impression on their following visit.

Keeping a tab on your repeated guests is vital for relationship continuity with them, also to make a good impression on their following visit.
not only it will help in building strong regular customers, it will help save you time whilst managing their reservation.

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##### **How?**

1- After clicking on **Front Office** from home page click on **Profiles.**

2- Choose **Guest Profiles.**

3- Click on **Add New.**

*you can see all the guests that are added to the directory alongside the option to **Search.***

<img src="https://mintcdn.com/kwentra/NGT4CuxPWU8NDlxU/images/front-office/reservations/profiles/guest-profile-management/241dd237df.jpg?fit=max&auto=format&n=NGT4CuxPWU8NDlxU&q=85&s=90bbcfafb6df9f4edfb4426dbd5e56d4" alt="" width="1485" height="833" data-path="images/front-office/reservations/profiles/guest-profile-management/241dd237df.jpg" />

Now you can add your guests' info, the mandatory fields would be written in **bold font.**

*It is recommended to keep the contact information on file to help in communicating offers or promotions to your regular guests.*

<img src="https://mintcdn.com/kwentra/NGT4CuxPWU8NDlxU/images/front-office/reservations/profiles/guest-profile-management/3f2cefee10.jpg?fit=max&auto=format&n=NGT4CuxPWU8NDlxU&q=85&s=adfda2e84b800a14c12e5fc311bd5ff0" alt="" width="1244" height="812" data-path="images/front-office/reservations/profiles/guest-profile-management/3f2cefee10.jpg" />

*Don't forget to click **save** from the end of the page to add the guest's info to your directory.*

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##### **How can Guest Profile help in the reservation process?**

in the scenario where you're making a reservation for a repeated guest that his personal info are saved in **guest profile,** filling the reservation's info would be done in simple steps:

When you get the option to **Add New** guest profile or **Search** for one as below.

<img src="https://mintcdn.com/kwentra/NGT4CuxPWU8NDlxU/images/front-office/reservations/profiles/guest-profile-management/808631b892.jpg?fit=max&auto=format&n=NGT4CuxPWU8NDlxU&q=85&s=7f9a4e2cbe81d16ef7cb27a1c9ca2016" alt="" width="784" height="389" data-path="images/front-office/reservations/profiles/guest-profile-management/808631b892.jpg" />

1- Click on the **Magnifying Glass.**

2- Use and of the search criteria and click **Search.**

3- Double click on the guest's name to add his info to the reservation screen.

<img src="https://mintcdn.com/kwentra/NGT4CuxPWU8NDlxU/images/front-office/reservations/profiles/guest-profile-management/85a7f58fdd.jpg?fit=max&auto=format&n=NGT4CuxPWU8NDlxU&q=85&s=c874ba83148f7b16c0785d5f89d73b52" alt="" width="1440" height="485" data-path="images/front-office/reservations/profiles/guest-profile-management/85a7f58fdd.jpg" />

Now we can see the guest's name on the reservation and the first & last name fields cannot be edited as this reservation is locked to the guest we selected from **Guest Profile.**

*Read more about*

<img src="https://mintcdn.com/kwentra/NGT4CuxPWU8NDlxU/images/front-office/reservations/profiles/guest-profile-management/596595edfc.jpg?fit=max&auto=format&n=NGT4CuxPWU8NDlxU&q=85&s=baae0b06d6936aa003c2f209dfb75f3e" alt="" width="638" height="295" data-path="images/front-office/reservations/profiles/guest-profile-management/596595edfc.jpg" />
