# Kwentra Help Center > Help articles, how-tos, and release notes for the Kwentra hotel management platform. ## Docs - [How do I make a payment to a vendor?](https://help.kwentra.com/back-office/accounts-payable/how-do-i-make-a-payment-to-a-vendor.md): Pay to Vendor is the process of finalizing the invoices created that increased your Liability towards a certain vendor from the below inputs: * Invoices created from Inventory Receiving Orders. * I... - [How do I search and audit on my vendor payments?](https://help.kwentra.com/back-office/accounts-payable/how-do-i-search-and-audit-on-my-vendor-payments.md): The Vendor Payments Screen helps you search and audit on previously made payments and make sure that they are submitted and reflecting on your balance sheet. Back Office → Accounts Payabale → Accou... - [How to Create a Manual Receiving Order?](https://help.kwentra.com/back-office/accounts-payable/how-to-create-a-manual-receiving-order.md): What is Manual Receiving? Manual Receiving is used whenever you would like to increase your Liability on a certain vendor for an invoice/transaction that won't go directly to your inventory and nee... - [Vendor Payments — Exchange Rate Difference](https://help.kwentra.com/back-office/accounts-payable/vendor-payments-exchange-rate-difference.md): Vendor payments now include Exchange Rate Difference fields for currency gains/losses. Business Value Eliminates risky manual journal voucher editing for exchange differences. Automatically generat... - [Accounts Receivable Reminder Templates](https://help.kwentra.com/back-office/accounts-receivable/accounts-receivable-reminder-templates.md): Reading the below article is very important prior to setting up your AR reminder settings. User Templates & Custom Uploads In order to set up the AR reminder settings we need to go to the BO settin... - [Add an AR Account to a Channel](https://help.kwentra.com/back-office/accounts-receivable/add-an-ar-account-to-a-channel.md): Based on your contract with a certain Travel Agency wherein you would need for the company/channel to pay for the guests' stay and room charges, you need to add a new Accounts Receivable for this c... - [Credit Limit for Accounts Receivable](https://help.kwentra.com/back-office/accounts-receivable/credit-limit-for-accounts-receivable.md): Set a credit limit per AR account and track whether customers exceed it directly from the AR Aging report. Business Value Strengthen credit control by tracking credit limits per corporate customer.... - [Easier AR Account Search When Transferring Balances](https://help.kwentra.com/back-office/accounts-receivable/easier-ar-account-search-when-transferring-balances.md): Quickly search for AR accounts by number or description when transferring balances. Business Value Reduces User Frustration: Users can instantly find the correct AR account instead of scrolling thr... - [How do I add a deposit to a travel agency that has an AR Account?](https://help.kwentra.com/back-office/accounts-receivable/how-do-i-add-a-deposit-to-a-travel-agency-that-has-an-ar-account.md): When a travel agency pays to the hotel a deposit in advance to cover their future guests' reservations it has to be recorded on the travel agency's account as a deposit. In this case where you woul... - [How to create an Accounts Receivable Deposit Entry?](https://help.kwentra.com/back-office/accounts-receivable/how-to-create-an-accounts-receivable-deposit-entry.md): Why should we use the AR Deposit Feature? In the scenario where we have an individual guest reserving through a travel agency/tour operator in which they have paid to your hotel a deposit in advanc... - [How to make a payment for an AR Account?](https://help.kwentra.com/back-office/accounts-receivable/how-to-make-a-payment-for-an-ar-account.md): What is AR Payment? A payment made for an AR account through the Account Receivable module in back office indicates that the tour operator/travel agent made a payment to you hotel, whether to cover... - [Invoice Due Date for AR Accounts](https://help.kwentra.com/back-office/accounts-receivable/invoice-due-date-for-ar-accounts.md): When you have multiple Tour Operators and Travel Agencies, it's a challenge to make sure all of them to pay their bills on time as per your agreement. First, we need to set the Invoice Due Date for... - [Unlink Individual AR Invoices from AR Payment (Without Cancelling)](https://help.kwentra.com/back-office/accounts-receivable/unlink-individual-ar-invoices-from-ar-payment-without-cancelling.md): You can now unlink individual AR invoices from a payment, making it easier to correct allocations without canceling the entire payment. All changes are fully logged and reflected in balances and re... - [Auto-Serialize Item Number by Item Group](https://help.kwentra.com/back-office/back-office-settings/auto-serialize-item-number-by-item-group.md): Automatically generate the next available item number based on the selected item group’s last item. 💡 Business Value This enhancement eliminates manual tracking of item numbers and helps ensure con... - [How do I add a new account to my chart of accounts?](https://help.kwentra.com/back-office/back-office-settings/how-do-i-add-a-new-account-to-my-chart-of-accounts.md): This article is to help you understand how your general ledger works and how to add a new account to your chart in respect to the account groups & families. Your Chart of Accounts consists of 2 lev... - [How do I add a new vendor to the system?](https://help.kwentra.com/back-office/back-office-settings/how-do-i-add-a-new-vendor-to-the-system.md): There are 2 methods to add a vendor to your chart of accounts with each method comes it's own benefit. Link Vendor to a single Account with type "Liabilities": This is the easier method wherein eac... - [How to link Account Custom Tags to my accounts?](https://help.kwentra.com/back-office/back-office-settings/how-to-link-account-custom-tags-to-my-accounts.md): What are GL Accounts Custom Tags? GL Accounts Custom Tags Feature is a flag that we add to your GL accounts to make it easier to group accounts together in the Income Statement Report using specifi... - [How to Restrict Item Usage by Division in Purchasing and Inventory?](https://help.kwentra.com/back-office/back-office-settings/how-to-restrict-item-usage-by-division-in-purchasing-and-inventory.md): You can now link items to specific divisions to control who can use them in inventory and purchasing screens. This ensures that only authorized departments can access and transact with certain item... - [Inventory Stores — Link Divisions](https://help.kwentra.com/back-office/back-office-settings/inventory-stores-link-divisions.md): Stores can be linked to divisions, restricting access automatically. Click here to learn more about Divisions. Business Value Prevents cross-department misuse by restricting access. Reduces errors... - [Inventory Stores — Protect Store Account from Changes](https://help.kwentra.com/back-office/back-office-settings/inventory-stores-protect-store-account-from-changes.md): Prevent changing store account after transactions are submitted. Business Value Prevents balance sheet discrepancies from account changes after posting. Ensures historical JVs remain aligned with s... - [Kwentra and SUN Integration - Mapping](https://help.kwentra.com/back-office/back-office-settings/kwentra-and-sun-integration-mapping.md): This article is to help you understand how to pass the income numbers and journal vouchers created by kwentra Front Office/Point of Sale and Import them directly into SunAccounts. The first step is... - [Link Inventory Stores To Items](https://help.kwentra.com/back-office/back-office-settings/link-inventory-stores-to-items.md): Linking your Stores on the item level improves: Inventory control. Purchasing accuracy. Incorrect item usage in unauthorized stores. Reduce stock errors, mismatches, and unnecessary transfers. This... - [What is the JV Code?](https://help.kwentra.com/back-office/back-office-settings/what-is-the-jv-code.md): The Journal Voucher code is a serialization concept created by CloudInn to help in organizing the financial transactions created on the Back Office Module. There are four major financial transactio... - [Account Listing Details Report](https://help.kwentra.com/back-office/bo-reports/account-listing-details-report.md): The Account Listing Details report shows a full transaction-level ledger for any GL account over a selected date range, with running balances and direct links to the underlying journal vouchers. Bu... - [Account Listing Report](https://help.kwentra.com/back-office/bo-reports/account-listing-report.md): Report Business Value: Account Listing Report helps you see the transactions and Journal Vouchers created between two accounts within a date range. This report helps in auditing the value of money... - [Account Receivable Listing Details Report](https://help.kwentra.com/back-office/bo-reports/account-receivable-listing-details-report.md): Report Business Value: Account Receivable Listing Details Report helps you see the transactions and Journal Vouchers created by one or multiple Receivable Accounts. How it works? Reports → Backoffi... - [Accounts Receivable (AR) Aging Report](https://help.kwentra.com/back-office/bo-reports/accounts-receivable-ar-aging-report.md): Easily monitor all outstanding receivables by aging period, account, and stay on top of collections and financial risk. Business Value Provides a clear snapshot of all money owed to the hotel, cate... - [AP Aging Report](https://help.kwentra.com/back-office/bo-reports/ap-aging-report.md): Track, analyze, and manage your payables by aging period for better cash flow and financial control. Business Value Provides full visibility over outstanding supplier balances categorized by age (e... - [Balance Sheet Report](https://help.kwentra.com/back-office/bo-reports/balance-sheet-report.md): Report Business Value: Balance Sheet is the financial statement of a hotel which includes assets, liabilities, equity capital at a point in time. Balance sheet includes assets in one tab, and liabi... - [British Account Listing – Hijri Calendar Support](https://help.kwentra.com/back-office/bo-reports/british-account-listing-hijri-calendar-support.md): This update gives accounting teams in KSA the flexibility to generate reports based on the Hijri financial year, in alignment with local regulations and audit requirements. Go to manage.kwentra.com... - [British Balance Sheet with T-Code & Main Account Logic](https://help.kwentra.com/back-office/bo-reports/british-balance-sheet-with-t-code-main-account-logic.md): This upgrade enhances the financial visibility and compliance for properties using the British accounting system. By structuring the balance sheet on main accounts and T-code combinations , propert... - [CityLedger Payments Report](https://help.kwentra.com/back-office/bo-reports/cityledger-payments-report.md): Track all City Ledger and Credit Card payments processed by date. Business Value Provides a consolidated view of all payments posted against City Ledger accounts and Credit Cards. Helps the Account... - [GL Journal Voucher - GL Trial Balance Report](https://help.kwentra.com/back-office/bo-reports/gl-journal-voucher-gl-trial-balance-report.md): Get a clear overview of your general ledger accounts’ balances, debits, and credits at a glance. Business Value Complete Financial Visibility: Instantly monitor account balances and movement across... - [Item Activity Report](https://help.kwentra.com/back-office/bo-reports/item-activity-report.md): Track all movements, transfers, and quantity changes for a specific item within a specific store. Business Value Gives a full audit trail of how an item quantity changed over time. Supports storeke... - [Item Summary Report](https://help.kwentra.com/back-office/bo-reports/item-summary-report.md): Audit your stores by item — opening, received, transferred/consumed, sold, and closing quantities and values for any date range, now with an Item filter. - [Profit and Loss Detailed Report](https://help.kwentra.com/back-office/bo-reports/profit-and-loss-detailed-report.md): View detailed revenue and budget performance by department, comparing current month, YTD, and prior year figures in one report. Business Value Monitor each department's revenue against budget and p... - [Profit & Loss Statement](https://help.kwentra.com/back-office/bo-reports/profit-loss-statement.md): Report Business Value: The profit and loss (P&L) statement is a financial statement that summarizes the revenues, costs, and expenses incurred during a specified period. A P&L statement provides in... - [Purchase Orders Report](https://help.kwentra.com/back-office/bo-reports/purchase-orders-report.md): Easily review and track all purchase orders created from purchase requests within a selected date range. Business Value Provides a complete audit trail between purchase requests (PR) and purchase o... - [Received Items Report](https://help.kwentra.com/back-office/bo-reports/received-items-report.md): Report Business Value: Received Items Report helps you see all the items you received to your warehouses through receiving orders, below are the benefits you get from running this report. Review al... - [Receiving Orders Report](https://help.kwentra.com/back-office/bo-reports/receiving-orders-report.md): Track all items received across your warehouses by date, vendor, or item group — now includes Invoice Number for direct AP reconciliation. Business Value Review all receiving orders within any date... - [Stock Usage Report](https://help.kwentra.com/back-office/bo-reports/stock-usage-report.md): Track, analyze, and export store usage for any date range, grouped and detailed by your operational needs. Report Business Value: Provides a transparent breakdown of how inventory is consumed acros... - [Store Closing Report](https://help.kwentra.com/back-office/bo-reports/store-closing-report.md): Report Business Value: Store Closing report helps you see the available quantities for each item in each warehouse on the selected date of the report. Extracting the store closing report usually ha... - [Supplier Receiving Report](https://help.kwentra.com/back-office/bo-reports/supplier-receiving-report.md): Track and analyze all supplier receipts and payments in one report. Business Value Consolidates all supplier receipts, taxes, and payment statuses for financial control. Supports detailed and summa... - [Vendor Listing Details Report](https://help.kwentra.com/back-office/bo-reports/vendor-listing-details-report.md): Report Business Value: Vendor Listing Details Report helps you see the transactions and Journal Vouchers created on Vendor accounts, whether it's system-generated from receiving orders & vendor pay... - [File Number Tooltip in Journal Voucher](https://help.kwentra.com/back-office/general-ledger/file-number-tooltip-in-journal-voucher.md): The File Number field in Journal Vouchers now shows a tooltip explaining how it affects account listing reports and JV grouping. Business Value Understand what File Number does — no guesswork, no n... - [Filter T-Code Analysis Options Based on Main Account](https://help.kwentra.com/back-office/general-ledger/filter-t-code-analysis-options-based-on-main-account.md): Analysis codes are now filtered in the JV screen based on the selected main account. ✅ Business Value Prevents incorrect T-Code (analysis code) assignments to irrelevant main accounts. Helps accoun... - [Hide and Unhide Journal Vouchers](https://help.kwentra.com/back-office/general-ledger/hide-and-unhide-journal-vouchers.md): Hide unposted journal vouchers from list and exports while preserving for audit. Business Value Reduces clutter by hiding irrelevant or erroneous unposted JVs. Prevents accidental posting of outdat... - [Journal Voucher Clone](https://help.kwentra.com/back-office/general-ledger/journal-voucher-clone.md): Duplicate any GL Journal Voucher in one click to save time on recurring entries. Business Value Save time by cloning recurring journal entries instead of re-entering all data. Reduce data entry err... - [Journal Voucher Reconciliation & Tracking in General Ledger](https://help.kwentra.com/back-office/general-ledger/journal-voucher-reconciliation-tracking-in-general-ledger.md): Easily flag, track, and filter reconciled journal vouchers directly from the General Ledger. Business Value Faster Period-End Closing: Instantly identify which JVs are reconciled and ready for repo... - [Manual Journal Voucher Record](https://help.kwentra.com/back-office/general-ledger/manual-journal-voucher-record.md): As we all know a Journal Voucher is a transaction record that shows the flow of money from one account to the other within your Chart of Accounts. There are 5 globally known Account Types in which... - [Multi-Currency Journal Vouchers for General Ledger](https://help.kwentra.com/back-office/general-ledger/multi-currency-journal-vouchers-for-general-ledger.md): You can now create General Ledger JVs in multiple currencies, with automatic calculation of foreign currency amounts. Business Value Enables accurate financial reporting in multiple currencies. Sim... - [System-Generated Journal Vouchers Are Now Read-Only](https://help.kwentra.com/back-office/general-ledger/system-generated-journal-vouchers-are-now-read-only.md): 🆕 What’s New: To ensure the accuracy and auditability of your financial records, all system-generated Journal Vouchers (JVs) in the General Ledger are now read-only and non-editable. This applies t... - [Display Requested Value in Store Transfers and Store Usages](https://help.kwentra.com/back-office/inventory/display-requested-value-in-store-transfers-and-store-usages.md): You can now view a new “Requested Value” column in Store Transfer and Store Usage screens, along with a “Total Requested Value” at the document level. This lets you track the intended cost of your... - [Draft State for Store Transfers & Store Usages in Inventory](https://help.kwentra.com/back-office/inventory/draft-state-for-store-transfers-store-usages-in-inventory.md): Gain full control over editing store transfers and usages before approval with the new Draft state in Inventory. 💼 Business Value Prevents premature approvals or rejections of incomplete entries. A... - [How to Settle your Stores & Warehouses](https://help.kwentra.com/back-office/inventory/how-to-settle-your-stores-warehouses.md) - [Inventory Stores — Filter by User Divisions](https://help.kwentra.com/back-office/inventory/inventory-stores-filter-by-user-divisions.md): Purchasing and inventory lookups now show only stores linked to the logged-in user's division. Business Value Staff only see stores relevant to their division, preventing accidental transactions in... - [Items' Transfer & Usage - Approve Higher Quantities Than Requested](https://help.kwentra.com/back-office/inventory/items-transfer-usage-approve-higher-quantities-than-requested.md): In this article we will demonstrate how and why you would need to approve a quantity that is higher than the original request's quantity. Suppose you "warehouse manager" receive your Coca Cola Bott... - [Items Usage and Consumption](https://help.kwentra.com/back-office/inventory/items-usage-and-consumption.md) - [Store Transfer and Store Usage — Sortable Columns](https://help.kwentra.com/back-office/inventory/store-transfer-and-store-usage-sortable-columns.md): All columns in the Store Transfer and Store Usage list screens are now sortable, so you can order entries without exporting to Excel. - [Store Transfer — Pricing Columns Added](https://help.kwentra.com/back-office/inventory/store-transfer-pricing-columns-added.md): The Store Transfer screen now shows Last Received Price — helping staff make informed transfer decisions. Business Value See pricing context directly on the transfer screen — no need to navigate to... - [Store Usage — Auto-Apply From Store to Line Items](https://help.kwentra.com/back-office/inventory/store-usage-auto-apply-from-store-to-line-items.md): The From Store field set at usage level now automatically applies to all line items as you add or update them. - [Submit/Unsubmit your Stores Requests](https://help.kwentra.com/back-office/inventory/submit-unsubmit-your-stores-requests.md) - [Transfer Items Between Stores](https://help.kwentra.com/back-office/inventory/transfer-items-between-stores.md) - [Usage Department Field in Store Transfers with Division-Based Filtering](https://help.kwentra.com/back-office/inventory/usage-department-field-in-store-transfers-with-division-based-filtering.md): New Usage Department Field in Store Transfers with Division-Based Filtering 💡 Business Value This enhancement ensures that store transfers are properly categorized and restricted based on departmen... - [9th of February - Add description for each item on Purchase Requests](https://help.kwentra.com/back-office/purchasing/9th-of-february-add-description-for-each-item-on-purchase-requests.md): New Feature: Add new description fields for each item on your Purchase Requests. - [Add VAT Amount & Gross Amount to Purchase and Receiving Orders](https://help.kwentra.com/back-office/purchasing/add-vat-amount-gross-amount-to-purchase-and-receiving-orders.md): Quickly see VAT and gross amounts per item line in your PO and RO screens. 💡Business Value This enhancement provides better clarity and accuracy when managing taxes and order totals. By breaking do... - [Apply Store to All Line Items in Purchase Request](https://help.kwentra.com/back-office/purchasing/apply-store-to-all-line-items-in-purchase-request.md): This enhancement saves time and reduces manual errors during purchase request creation by applying a selected store to all line items automatically, ensuring consistency in store sourcing. ✅ Use Ca... - [Create a Purchase Order (PO)](https://help.kwentra.com/back-office/purchasing/create-a-purchase-order-po.md): A Purchase Order or a PO is a document created by the Buyer for the seller which includes a list of the items you want to buy and the agreed upon prices in yourPurchase Request. A purchase order is... - [Create Purchase Requests](https://help.kwentra.com/back-office/purchasing/create-purchase-requests.md): Creating Purchase Requests is the process of requesting certain items to your warehouse from the authorized person "purchaser/buyer". When you create a pucrhase request you are not yet purchasing a... - [Create Receiving Orders](https://help.kwentra.com/back-office/purchasing/create-receiving-orders.md) - [Direct Receiving](https://help.kwentra.com/back-office/purchasing/direct-receiving.md): The Direct Receiving feature streamlines purchasing and inventory management by: Receiving items directly without adding them to stock. Suitable for single-use items, consumables, and direct expens... - [Draft & Submit Workflow for Purchase Requests](https://help.kwentra.com/back-office/purchasing/draft-submit-workflow-for-purchase-requests.md): 🎯 Business Value Reduces pressure on users: Enables preparers to progressively build purchase requests without the immediate risk of triggering approvals. Improves data accuracy: Ensures the PR is... - [Filter by Item in Purchasing and Inventory](https://help.kwentra.com/back-office/purchasing/filter-by-item-in-purchasing-and-inventory.md): Search and filter purchase orders or purchase requests by item name using a multi-select item filter. 🎯 Business Value ✅ Save time reviewing only the relevant orders or requests by item. ✅ Make it... - [How to close a partially ordered purchase request?](https://help.kwentra.com/back-office/purchasing/how-to-close-a-partially-ordered-purchase-request.md): What is a partially ordered purchase request? Not all purchase requests are converted to purchase orders, in most cases you will only order a few items in which you will select to create a purchase... - [How to set a validity period for a purchase order?](https://help.kwentra.com/back-office/purchasing/how-to-set-a-validity-period-for-a-purchase-order.md): Easily add and track the validity period for each Purchase Order, with clear print and audit logging. Business Value: Clearly communicates how long a PO is valid to vendors and stakeholders. Reduce... - [Improved PR History Logging](https://help.kwentra.com/back-office/purchasing/improved-pr-history-logging.md): View clearer, item-based history logs in Purchase Requests with readable entries and detailed approval tracking. 🎯 Business Value ✅ Makes PR change history more readable and traceable by using item... - [PO Status Visibility Enhancement](https://help.kwentra.com/back-office/purchasing/po-status-visibility-enhancement.md): Instantly view PO status in key Inventory screens to streamline operations. Business Value Faster Decision-Making: Users no longer need to open each PO to check its status, saving time in daily ope... - [Purchase Order: Display Available Quantity Per Item](https://help.kwentra.com/back-office/purchasing/purchase-order-display-available-quantity-per-item.md): Easily view available stock for each item directly within the Purchase Order line items. Business Value Instant Stock Visibility: Users can immediately see how much stock is available for each item... - [Purchase Order Printout](https://help.kwentra.com/back-office/purchasing/purchase-order-printout.md): When printing your PO, you will get to choose which items to be presented on the printout. Back office → Purchasing → Purchase Orders → Select Purchase order → Print - [Purchase Orders – Authorization Status Filter & Column](https://help.kwentra.com/back-office/purchasing/purchase-orders-authorization-status-filter-column.md): Quickly filter and review purchase orders by their authorization status using a new smart filter and column in the PO list. Business Value Allows finance, procurement, and audit teams to instantly... - [Purchasing Market List](https://help.kwentra.com/back-office/purchasing/purchasing-market-list.md): The Market List Feature impacts purchasing positively by: Managing periodic and bulk orders efficiently. Helping in tracking and identifying perishable items. Allowing a +10% flexibility in receivi... - [Receiving Order Clone](https://help.kwentra.com/back-office/purchasing/receiving-order-clone.md): Duplicate any Receiving Order in one click to save time on repeat deliveries. Business Value Save time by cloning repeat Receiving Orders instead of re-entering all details. Reduce errors by reusin... - [Receiving Orders: Last Received Item Data](https://help.kwentra.com/back-office/purchasing/receiving-orders-last-received-item-data.md): Easily view the latest received price, quantity, vendor, and date for each item—right from the Receiving Orders screen. Business Value Instant Reference: Users can see recent item details (price, q... - [Receiving Orders – Price Field Lock When Linked to a PO](https://help.kwentra.com/back-office/purchasing/receiving-orders-price-field-lock-when-linked-to-a-po.md): Price and discount fields on receiving orders linked to a Purchase Order are now locked by default, with a dedicated permission to allow editing when needed. Business Value Prevents accidental pric... - [Return items to Supplier](https://help.kwentra.com/back-office/purchasing/return-items-to-supplier.md): In the scenario where you need to return a certain item to your vendor and want to financially document the process of return, we use the Return Request feature from our Back Office Purchasing Sub-... - [Usage Department Field in Purchase Orders](https://help.kwentra.com/back-office/purchasing/usage-department-field-in-purchase-orders.md): Easily track and control the intended usage department for each Purchase Order—improving accuracy, transparency, and user access rights. Business Value Increases purchasing accuracy by linking ever... - [Usage Department In Receiving Orders](https://help.kwentra.com/back-office/purchasing/usage-department-in-receiving-orders.md): Usage Department field links received goods to the consuming department and its expense account for cost tracking. Business Value Clear traceability of goods to consuming department for cost-centre... - [Channel Manager Logs – Tour Operator Reservation Activity](https://help.kwentra.com/channel-manager/channel-manager-logs-tour-operator-reservation-activity.md): Track and review all reservation sync activity from Tour Operators in real-time using detailed logs. Business Value This enhancement empowers your Channel Manager operations with greater visibility... - [Guest Count Enhancement – One Child per Room](https://help.kwentra.com/channel-manager/guest-count-enhancement-one-child-per-room.md): 🧩 Context When generating guest counts in XML (e.g., for channel or tour operator integrations), the system currently splits adults evenly across rooms, but all children are grouped together, even... - [How to Add Restrictions on Specific Channels?](https://help.kwentra.com/channel-manager/restrictions/how-to-add-restrictions-on-specific-channels.md): Users now can view all rates/rooms restrictions applied to a certain channel for a specific period of time. First, we need to see how to apply a restriction on a certain channel. I.E apply a restri... - [SmartHotel - Automatic Close Out Restriction at 100% occupancy](https://help.kwentra.com/channel-manager/restrictions/smarthotel-automatic-close-out-restriction-at-100-occupancy.md): For hoteliers using SmartHotel Channel Manager, you can now configure your channel manager to automatically apply a close out restriction whenever your hotel's occupancy reach 100%. How? Channel Ma... - [Arab African International Bank (AAIB) Integration Settings – Kwentra Pay](https://help.kwentra.com/compliance-integrations/arab-african-international-bank-aaib-integration-settings-kwentra-pay.md): Configure secure payment integration with AAIB to accept credit card transactions in Kwentra Pay. Business Value Seamless credit card payment processing directly within Kwentra. Supports flexible p... - [ETA Multi-Currency Support for Income Invoices and Receipts](https://help.kwentra.com/compliance-integrations/eta-multi-currency-support-for-income-invoices-and-receipts.md): Income invoices and receipts now support multi-currency reporting for ETA-enabled instances, sending original foreign amounts and a consistent exchange factor to ensure compliance with tax regulati... - [ETA Status Screen Enhancements](https://help.kwentra.com/compliance-integrations/eta-status-screen-enhancements.md): We’ve made major updates to the ETA Status screen to help you track, review, and export Egyptian e-invoice data more efficiently. These improvements bring more clarity, control, and convenience to... - [kwentra and SITA Egypt integration](https://help.kwentra.com/compliance-integrations/kwentra-and-sita-egypt-integration.md): We are proudly announcing that kwentra is now fully integrated with SITA Egypt to facilitate the communication of tax reports from your hotel to the Egyptian Government through reports generated fr... - [kwentra & DigitalGuest](https://help.kwentra.com/compliance-integrations/kwentra-digitalguest.md): What is DigitalGuest? DigitalGuest is a personalized guest platform to communicate, upsell and offer services at the fingertips of your guests . DigitalGuest is considered a very powerful guest exp... - [kwentra & Egyptian Tax Authority eInvoicing Portal Integration](https://help.kwentra.com/compliance-integrations/kwentra-egyptian-tax-authority-einvoicing-portal-integration.md): What is ETA e-invoicing Portal and what is the puprose of it? The Egyptian Tax Authority took the first step towards centralizing invoices exchange electronically in November 2020, It is a central... - [kwentra & FIAS Protocol - User Definable Fields](https://help.kwentra.com/compliance-integrations/kwentra-fias-protocol-user-definable-fields.md): What is FIAS Protocol? (FIAS - Fidelio Interface Application Specification) is a universal protocol specification which can be used by different kinds of third party property systems to exchange da... - [kwentra GDPR Compliance](https://help.kwentra.com/compliance-integrations/kwentra-gdpr-compliance.md): The General Data Protection Regulation is a legal framework that sets guidelines for the processing and collection of personal data for EU guests. CloudInn thrives to improve to be GDPR compliant.... - [kwentra Guest Portal](https://help.kwentra.com/compliance-integrations/kwentra-guest-portal.md): CloudInn have created a Guest Portal for your guests to log in on and take actions on their own reservation prior to their arrival. Your guests can do the following from CloudInn Guest Portal: * Up... - [Kwentra & LogicsWare - Passport Scanner](https://help.kwentra.com/compliance-integrations/kwentra-logicsware-passport-scanner.md): Seamlessly capture and auto-fill guest identity details in kwentra profiles using the LogicsWare passport scanner integration. LogicsWare provide customers with customized innovative electronic sol... - [kwentra & Oaky](https://help.kwentra.com/compliance-integrations/kwentra-oaky.md): What is Oaky? - [kwentra & Opentec Passport Scanners](https://help.kwentra.com/compliance-integrations/kwentra-opentec-passport-scanners.md): What is Opentec and what do they do? OpenTec is a software company that provides technology and talent development solutions in organizations. It offers productivity and digitization, corporate vir... - [Kwentra Pay — Hyperpay Integration](https://help.kwentra.com/compliance-integrations/kwentra-pay-hyperpay-integration.md): Connect your property to Hyperpay to generate SAR payment links directly from reservations and track all transactions — available for Saudi Arabia properties only. Business Value Enables Saudi prop... - [kwentra & Paymob Integration](https://help.kwentra.com/compliance-integrations/kwentra-paymob-integration.md): What is Paymob and what do they do? Paymob is an infrastructure technology enabler providing payment solutions to empower digital financial service providers across Africa and the Middle East throu... - [kwentra & ReviewPro](https://help.kwentra.com/compliance-integrations/kwentra-reviewpro.md): What is ReviewPro? ReviewPro is an online reputation management solution that aggregates more than 100 million online reviews from more than 175 sources in more than 45 languages with daily content... - [kwentra & Samsotech Passport Scanners](https://help.kwentra.com/compliance-integrations/kwentra-samsotech-passport-scanners.md): What is Samsotech and what do they do? Samsotech is a leading supplier and provider of Passport, ID Card & Driver License scanning & reading systems as well as several guest facing technology. With... - [kwentra & ZATCA for Saudi Arabia - Invoice and Financial Operations](https://help.kwentra.com/compliance-integrations/kwentra-zatca-for-saudi-arabia-invoice-and-financial-operations.md): With our ZATCA-Compliant invoice templates, ZATCA Direct Integration offers a seamless B2C and B2B transactions. B2C invoices from front office and POS are submitted for reporting - simplified invo... - [kwentra & ZATCA for Saudi Arabia - Setup with kwentra](https://help.kwentra.com/compliance-integrations/kwentra-zatca-for-saudi-arabia-setup-with-kwentra.md): What is ZATCA, and what do they do? ZATCA, or Zakat, Taxes and Customs Authority, was created in Saudi Arabia by merging the General Authority of Zakat and Tax with the General Customs Authority. I... - [New Integration with Kraft NT for E-Invoicing Fiscalization in Montenegro](https://help.kwentra.com/compliance-integrations/new-integration-with-kraft-nt-for-e-invoicing-fiscalization-in-montenegro.md): We are thrilled to introduce a groundbreaking enhancement to our service for all instances located in Montenegro. With the integration of Kraft NT, a middleware for e-invoicing fiscalization, you c... - [Shomoos Integration with KSA Police – Guest Reporting & Authentication](https://help.kwentra.com/compliance-integrations/shomoos-integration-with-ksa-police-guest-reporting-authentication.md): Kwentra now offers direct integration with Shomoos, the official platform for guest data reporting to KSA Police. Hotels in Saudi Arabia can seamlessly authenticate, document, and track guest activ... - [ZATCA Compliance for Back Office – Accounts Receivable](https://help.kwentra.com/compliance-integrations/zatca-compliance-for-back-office-accounts-receivable.md): Enable compliant generation of tax documents in the Back Office with full ZATCA integration — including signed tax invoices, credit notes, debit notes, and QR codes. Go to manage.kwentra.com 💡 Busi... - [ZATCA Export Report (Multi-Property View)](https://help.kwentra.com/compliance-integrations/zatca-export-report-multi-property-view.md): View all invoice submission data across properties in one place, helping you track ZATCA status, gross/net values, and reporting completeness. Where to Find the Report? Go to manage.kwentra.com Cli... - [Front Office New Settings Screens](https://help.kwentra.com/front-office/front-office-settings/front-office-new-settings-screens.md): You now have the access to the settings screen from the New Front Office Navigation to make it easier to manage all your settings. The New Screens has all your previously known Front Office Setting... - [Add a Housekeeping Task](https://help.kwentra.com/front-office/front-office-settings/front-office/add-a-housekeeping-task.md): You need Housekeeping tasks so you get the ability to change the HK state of the room once the task is completed by the Housekeeping Staff. Click here to know how to apply a task on a room from the... - [Add Complimentary Rates](https://help.kwentra.com/front-office/front-office-settings/front-office/add-complimentary-rates.md): Complimentary Rates are used on Owner, Top Management and General Managers of the hotel to be able to create reservations for them on the system without counting daily charges. Using Complimentary... - [Add-On Packages Posting Rhythm](https://help.kwentra.com/front-office/front-office-settings/front-office/add-on-packages-posting-rhythm.md): Now CloudInn users can enjoy more automated rhythms to the way the billing postings for a specific add-on package are added on a guest. Why? With this new feature you can define a new automated pro... - [Add Staff Rates](https://help.kwentra.com/front-office/front-office-settings/front-office/add-staff-rates.md): House Use or Staff Rates are used when your staff use any of the rooms in your room count. Whether the reservation will be with 0 amount or with daily charges, a rate code forHouse Use Needs to be... - [Bed Selling Feature](https://help.kwentra.com/front-office/front-office-settings/front-office/bed-selling-feature.md): Now CloudInn users can display single beds as a selling option to their guests booking directly through their website, also provide the choice of reserving these single beds in specific room catego... - [Channel Default Charging Instructions](https://help.kwentra.com/front-office/front-office-settings/front-office/channel-default-charging-instructions.md): When you need to have the billing screens of reservations coming from a certain source of booking I.e Channel have 2 or more separate billing windows by default, Default Charging Instructions for t... - [Custom Tags for Room Types](https://help.kwentra.com/front-office/front-office-settings/front-office/custom-tags-for-room-types.md): Adding Room Type custom tags help you in easily searching and finding the room types you search for. Click here to know more about how to add a custom tag to your system Front Office → Settings → R... - [Customzie Bed Types on Room numbers](https://help.kwentra.com/front-office/front-office-settings/front-office/customzie-bed-types-on-room-numbers.md): To make sure your rooms' information are all correct, make sure to add your bed types and link them to the room numbers. Front Office → Settings → Rooms → Bed Types Here you get all your bed types,... - [Deactivate Room Numbers](https://help.kwentra.com/front-office/front-office-settings/front-office/deactivate-room-numbers.md): Give your team full control by deactivating specific room numbers without affecting active reservations. Business Value Prevent incorrect assignment of rooms undergoing renovation or long-term bloc... - [Derived Rates](https://help.kwentra.com/front-office/front-office-settings/front-office/derived-rates.md): Derived Rates is a feature that links rates together in a parent/child relationship where updating the base rate would affect all rates under it's umbrella. Why? Imagine having 10 rate codes derive... - [FO Auto Room Assignment](https://help.kwentra.com/front-office/front-office-settings/front-office/fo-auto-room-assignment.md): This feature allows automatic room assignment for reservations made through the individual reservations screen or the advance add option from room rack. You only need to set up the auto assignment... - [Guarantee Types Settings](https://help.kwentra.com/front-office/front-office-settings/front-office/guarantee-types-settings.md): In order to benefit from having the notification of the types of guarantee you provide for guests on reservations we need to add it first to the system. Front Office → Settings → Rates-Packages → G... - [Hide Room Types](https://help.kwentra.com/front-office/front-office-settings/front-office/hide-room-types.md): When a hotel/property undergoes a renovation plan and there are certain room numbers that will be converted to a different room type leaving the old room type with no rooms linked to it. In order t... - [Hotel Internal Policy Reference Links](https://help.kwentra.com/front-office/front-office-settings/front-office/hotel-internal-policy-reference-links.md): Hotel internal policy used to get updated from the main hotel info as follows: * Click on Front Office * Click on Settings * Expand Hotel Info * Select Hotel Internal Policy * Update text only poli... - [How do I add a channel and link it to a rate?](https://help.kwentra.com/front-office/front-office-settings/front-office/how-do-i-add-a-channel-and-link-it-to-a-rate.md): Channels are the sources of your different kinds of reservations, they help you offer different rate codes to different types of reservations depending on where they're coming from. Your Walk-In Ch... - [How to Add a Package and Link it to A Rate?](https://help.kwentra.com/front-office/front-office-settings/front-office/how-to-add-a-package-and-link-it-to-a-rate.md): Add a new package and link it to a rate: * Click on Front Office from home page. * Click on Settings. * Click on Rates-Packages. * Select Packages from the list. The below page would appear wherein... - [How to create a new rate plan?](https://help.kwentra.com/front-office/front-office-settings/front-office/how-to-create-a-new-rate-plan.md): How to Configure/Define a rate? In order to generate revenue in the process of selling/renting room for guests, these rooms should be linked/defined with specific prices and charges. Once you reach... - [How to update your rate plans?](https://help.kwentra.com/front-office/front-office-settings/front-office/how-to-update-your-rate-plans.md): Changing your charges per night for your room types in different seasons is very simple in kwentra. Follow the below steps in order to update your rate plans for your room types during the dates yo... - [Include Guest Signature on Invoices](https://help.kwentra.com/front-office/front-office-settings/front-office/include-guest-signature-on-invoices.md): In order to printout the final bill/receipt with the space to allow the guest to sign, you need to activate this feature. Front Office → Settings → Templates → Folio/Receipt Configuration By simply... - [Incomplete Rate Details Error](https://help.kwentra.com/front-office/front-office-settings/front-office/incomplete-rate-details-error.md): When you are trying to add or edit a reservation and you get the error message incomplete rate details, this only means that you are selecting a rate code and room type combination that doesn't hav... - [Priority Bed Selling](https://help.kwentra.com/front-office/front-office-settings/front-office/priority-bed-selling.md): Priority Bed Selling allows the user to control which bed types to be sold first across Channel Manager, Online Booking and Front Office. Read more about FO Auto Room Assignment . Front Office → Se... - [Rate Code Cancellation Policy](https://help.kwentra.com/front-office/front-office-settings/front-office/rate-code-cancellation-policy.md): For your rate plans show the cancellation policy text on the Online Booking Widget you need to add the policy text and link it to the rate code you desire. How? Front Office → Settings → Rates-Pack... - [Rate Codes Deposit Settings](https://help.kwentra.com/front-office/front-office-settings/front-office/rate-codes-deposit-settings.md): In order to automate the deposit settings to save time in payment collection, it is done fromFront Office Settings. Deposit Settings are helpful for Online Booking Payments from your direct website... - [Rate Relations: Base & Derived Room Type Configuration](https://help.kwentra.com/front-office/front-office-settings/front-office/rate-relations-base-derived-room-type-configuration.md): Configure rate relations and occupancy pricing for both base and derived room types—including new flexible child pricing for derived rooms. Business Value Centralizes occupancy and child pricing ru... - [Reservation Hold Settings](https://help.kwentra.com/front-office/front-office-settings/front-office/reservation-hold-settings.md): The Reservation Hold Feature helps in controlling expected reservations, when you have a guest who is unable to confirm whether he's coming to your hotel and you would like to put their reservation... - [Upload Room Type Photos](https://help.kwentra.com/front-office/front-office-settings/front-office/upload-room-type-photos.md): In order to have images on your online booking search engine populate with each room type in the search results, you must upload each room type's main image from below. Front Office → Settings → Ro... - [How Confirmation Numbers Are Generated for Group and Individual Reservations](https://help.kwentra.com/front-office/front-office-settings/general/how-confirmation-numbers-are-generated-for-group-and-individual-reservations.md): Kwentra uses a new format for generating confirmation numbers in both group and individual reservations, making each number easier to track, search, and organize — especially across chains. This up... - [How do I add divisions on the system?](https://help.kwentra.com/front-office/front-office-settings/general/how-do-i-add-divisions-on-the-system.md): What are divisions? Divisions are the different functions and departments that work for a particular property; examples of different departments are below: Management Reservations Team Front Desk T... - [Online Booking New Terminologies](https://help.kwentra.com/front-office/front-office-settings/general/online-booking-new-terminologies.md): With this feature you can rename rooms to be units and hotels to be named properties by following the below easy steps. Front Office → Settings → Hotel Info → Edit Terminology N.B: Make sure to upd... - [Update Hotel Information](https://help.kwentra.com/front-office/front-office-settings/general/update-hotel-information.md): In order to update your hotel information on Invoices, Confirmations and Print-outs, all these info can updated from the main hotel info from front office settings. Hotel info will affect the below... - [Add a New Payment Method - Payment Departments](https://help.kwentra.com/front-office/front-office-settings/income/add-a-new-payment-method-payment-departments.md): Payment (Credit) Departments are used to finalize guests' payments from the front office billing screens in order to reduce their open balance and have the ability to check out their reservations,... - [Add a New Revenue Center - Revenue Departments](https://help.kwentra.com/front-office/front-office-settings/income/add-a-new-revenue-center-revenue-departments.md): Revenue (Debit) Departments are responsible to document your revenue generating services at your hotel to be able to charge your guests for them, a simple example for revenue departments is your ro... - [Adyen Payment Gateway - Payment Departments Setup](https://help.kwentra.com/front-office/front-office-settings/income/adyen-payment-gateway-payment-departments-setup.md): After consulting with CloudInn Support Team and successfully configure the system for payment, it is time to adjust the payment departments to sync with the payment done and credit card type used.... - [Currencies Management](https://help.kwentra.com/front-office/front-office-settings/income/currencies-management.md): In order to update your currencies with the new daily/weekly figures, it needs to be done manually from settings. Front Office → Settings → Currencies → Select non-default Currency When changing cu... - [Excluded/Fixed Excluded Tax Definition](https://help.kwentra.com/front-office/front-office-settings/income/excluded-fixed-excluded-tax-definition.md): This new feature allows you to create tax definition in respect to the type of guest whether child or adult or apply the local city tax per person regardless of their age. In order to apply an Excl... - [Income Budget — Import Daily Hijri Budget](https://help.kwentra.com/front-office/front-office-settings/income/income-budget-import-daily-hijri-budget.md): Import daily budgets for Hijri months to override monthly calculations. Business Value Enable precise day-level budget management for Hijri calendar hotels. Daily budgets override auto-calculated m... - [Revenue Reports Customization - Statistics Types](https://help.kwentra.com/front-office/front-office-settings/income/revenue-reports-customization-statistics-types.md): The Manager Report or Managers' Flash can be customized to show any statistics or reporting certain departments' activities. To achieve this you need to add the statistic type you want to see in th... - [Tax Definition - Egyptian Tax Law](https://help.kwentra.com/front-office/front-office-settings/income/tax-definition-egyptian-tax-law.md): Following the local tax code for Egypt, all hotels are obliged to follow the below tax definition for their rates, packages and any income generated for the hotel. There are three types of taxes to... - [Tender Rounding Feature for Front Office and POS](https://help.kwentra.com/front-office/front-office-settings/income/tender-rounding-feature-for-front-office-and-pos.md): Settling a cash Invoice that needs rounding up or down to the nearest 0.05 is now very easy. First we need to identify which Revenue "Debit" Department that will be flagged to collect all tender ro... - [How can guests pay using their loyalty points?](https://help.kwentra.com/front-office/front-office-settings/loyalty-program/how-can-guests-pay-using-their-loyalty-points.md): Guests can use their earned loyalty points from previous stays to discount their current stay's bill. In order to achieve that you need to apply the below on your front office settings: Create a Po... - [How to reward my guests with loyalty points?](https://help.kwentra.com/front-office/front-office-settings/loyalty-program/how-to-reward-my-guests-with-loyalty-points.md): Loyalty Programs in general aid in increasing customer satisfaction as well as their loyalty to your hotel, rewarding your guests with points in return for the services they use is very easy with k... - [2nd of January - Housekeeping state change upon "Undo Check in" action.](https://help.kwentra.com/front-office/housekeeping/2nd-of-january-housekeeping-state-change-upon-undo-check-in-action.md): ​New Feature: Users are now presented with the option to select Housekeeping state for rooms assigned to reservations subject to "Undo Check in" action. Front Office > Housekeeping​ Front Office >... - [Apply Housekeeping Tasks on Rooms](https://help.kwentra.com/front-office/housekeeping/apply-housekeeping-tasks-on-rooms.md): Housekeeping tasks help you in changing the rooms' housekeeping state automatically once a given task is completed. Housekeeping tasks calculate the time difference between the moment of task assig... - [Housekeeping State Change](https://help.kwentra.com/front-office/housekeeping/housekeeping-state-change.md): The Housekeeping Screen allows you to see the current status of your rooms, it gives information about each room that includes the below: * Current Housekeeping state i.e Dirty or Clean etc. * Curr... - [How to use the housekeeping discrepancy feature?](https://help.kwentra.com/front-office/housekeeping/how-to-use-the-housekeeping-discrepancy-feature.md): The housekeeping department has a very important role to make sure there's no discrepancy between whatever is listed on the guest's reservation and what they're actually enjoying at the hotel. In s... - [Maintenance State Change - Set Room Out of Order](https://help.kwentra.com/front-office/housekeeping/maintenance-state-change-set-room-out-of-order.md): Setting a room to be Out of Order is important when there is a room undergoing maintenance and you would like to remove this room from your room count for a certain period of time. The In order and... - [Add a PayMaster Account](https://help.kwentra.com/front-office/income/cashiering/add-a-paymaster-account.md): PayMasters are virtual rooms on your Front Office that can be used to transfer certain billing postings to it in order to handle their financials differently. PayMasters are used commonly in the be... - [Apply Manual Charges to Multiple Reservations and PayMasters](https://help.kwentra.com/front-office/income/cashiering/apply-manual-charges-to-multiple-reservations-and-paymasters.md): In the scenario wherein your busy operations prevented you from adding the manual charges to your reservations on each reservation, you can utilize the Bulk Charging option from the Cashiering Scre... - [Billing Folios — Cancelled Postings in Separate Folios](https://help.kwentra.com/front-office/income/cashiering/billing-folios-cancelled-postings-in-separate-folios.md): Cancellations in separate folios now show correct amounts instead of zero. Business Value Prevents zero-amount folios when cancellations are in different folios. Ensures folio and tax amounts are c... - [Bulk Print Billing Folios](https://help.kwentra.com/front-office/income/cashiering/bulk-print-billing-folios.md): Print and download multiple invoices in one action instead of processing each individually. Business Value Saves staff time by bulk printing or downloading multiple invoices at once. Improves effic... - [Cancellation / No Show Charges Collection](https://help.kwentra.com/front-office/income/cashiering/cancellation-no-show-charges-collection.md): When a reservation state changes to be Canceled or No Show, this sometimes comes with fees that the guest should pay. Below is how this feature works. Before using this feature, first you need to d... - [Daily Cashiers End of Shift - Close Cashier](https://help.kwentra.com/front-office/income/cashiering/daily-cashiers-end-of-shift-close-cashier.md): Your Front Office Cashiers and Receptionists should end their shift on the system and deliver the total cash received on that day to your finance team. It is very important to Close Cashier on a da... - [Folio Templates — KSA Summarized by Date and KSA Summarized by Stay](https://help.kwentra.com/front-office/income/cashiering/folio-templates-ksa-summarized-by-date-and-ksa-summarized-by-stay.md): Two new KSA-compliant folio templates are now available — Summarized by Date and Summarized by Stay — with full VAT, QR code, and KSA tax breakdown. Contact support@kwentra.com to add the templates... - [Folio Templates — Select Display Template When Opening a Folio](https://help.kwentra.com/front-office/income/cashiering/folio-templates-select-display-template-when-opening-a-folio.md): Users can now switch the folio display template when opening, printing, or downloading a folio — without regenerating it from scratch. Business Value Switch between different folio views (e.g. deta... - [How to Generate and E-mail a Paymaster Billing Folio?](https://help.kwentra.com/front-office/income/cashiering/how-to-generate-and-e-mail-a-paymaster-billing-folio.md): Folios and Proformas linked to a Paymaster can now be emailed to the Channel and/or company linked to the paymaster. First, we need to understand how to create a paymaster account. * Front Office *... - [New Folio Template](https://help.kwentra.com/front-office/income/cashiering/new-folio-template.md): The New Folio Template helps in keeping the originality of the first produced copy of the billing folio, it also reacts to the email command of the system and then when it gets printed out it indic... - [Safe Box](https://help.kwentra.com/front-office/income/cashiering/safe-box.md): CloudInn Front Office Safe Box helps you in your daily finances by creating a Deposit and Petty Cash mechanism. How? First, you need to assign an asset account from Back Office to be used as the sa... - [Summarized Folio Printing for Reservations](https://help.kwentra.com/front-office/income/cashiering/summarized-folio-printing-for-reservations.md): Generate a simplified folio summary by date or stay for easier review and cleaner guest communication. 💡Business Value This new feature allows front office staff to quickly generate a clean, groupe... - [Transfer Billing Charges to a PayMaster or a Room Number](https://help.kwentra.com/front-office/income/cashiering/transfer-billing-charges-to-a-paymaster-or-a-room-number.md): In the scenario where you would like to transfer the Owner/GM or even your staff room charges to a PayMaster for review or to charge them at the end of the month, you would need to transfer the bil... - [Auto-Generate Folios for Checked Out Reservations during Night Turn](https://help.kwentra.com/front-office/income/night-audit/auto-generate-folios-for-checked-out-reservations-during-night-turn.md): Automatically generate folios for checked-out reservations at night audit, with instant failure alerts. Business Value Eliminates missed billing: Ensures every checked-out reservation gets its foli... - [Automatic Night Turn Failure](https://help.kwentra.com/front-office/income/night-audit/automatic-night-turn-failure.md): Whenever you open your system and find it stuck on previous day or saw the error Automatic Night Turn Failed, please check Night Audit Log. Before checking the logs you need to know the fatal mista... - [Income — Negative Room Charge Validation](https://help.kwentra.com/front-office/income/night-audit/income-negative-room-charge-validation.md): The system now catches negative room charge issues at three points — when saving a reservation, when posting daily charges, and during Night Turn pre-check — with clear error messages and direct li... - [Manual Night Turn](https://help.kwentra.com/front-office/income/night-audit/manual-night-turn.md): https://www.kwentra.com CloudInn's HMS allows you to automate the Night Audit process, should it fail to automatically post charges and turn the night; watch this video - [Add Packages to Paymaster Profiles](https://help.kwentra.com/front-office/income/paymasters/add-packages-to-paymaster-profiles.md): Enable applying public addon packages to paymaster profiles for non-reservation guest charges. 🎯 Business Value Extend the utility of paymaster profiles to support non-reservation guest services (e... - [Restaurant QR Code for Paymasters](https://help.kwentra.com/front-office/income/paymasters/restaurant-qr-code-for-paymasters.md): Generate a restaurant QR code for paymasters to enable meal pickups linked to addon packages. Business Value Expands Meal Pickup: Enable charging and meal pickups for non-reservation guests (e.g.,... - [Add Quick Front Office Bookmarks](https://help.kwentra.com/front-office/new-front-office-navigation-menu/add-quick-front-office-bookmarks.md): In order to make your life a lot easier, now you can fix keyboard shortcuts to take you to the frequently used links and feature on the new Front Office Navigation Menu. Once you are on the new nav... - [Blocks Summary](https://help.kwentra.com/front-office/new-front-office-navigation-menu/blocks-summary.md): We use the concept of allocating certain rooms to a specific block for scenarios like Online booking and Expedia reservations. Through the previous Front Office Navigation, you used to follow the b... - [Close Income Cashiers](https://help.kwentra.com/front-office/new-front-office-navigation-menu/close-income-cashiers.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Income Cashiering screen and start your audit and close the cashiers: Click on Front Office af... - [Guest Profiles](https://help.kwentra.com/front-office/new-front-office-navigation-menu/guest-profiles.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Guest Profiles screen: Click on Front Office after login. Click on Profiles from the left side... - [HK Tasks List](https://help.kwentra.com/front-office/new-front-office-navigation-menu/hk-tasks-list.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Housekeeping screen: Click on Front Office after login. Click on Housekeeping from the top. Cl... - [Housekeeping Screens](https://help.kwentra.com/front-office/new-front-office-navigation-menu/housekeeping-screens.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Housekeeping screen: Click on Front Office after login. Click on Housekeeping from the top. Cl... - [How to Add "Paid Amount" and "Remaining Projected Balance" to Your Reservation List](https://help.kwentra.com/front-office/new-front-office-navigation-menu/how-to-add-paid-amount-and-remaining-projected-balance-to-your-reservation-list.md): You can now customize your Reservation List by adding two new financial columns: Paid Amount and Remaining Projected Balance . These additions help you monitor payments and outstanding balances acr... - [How to customize your reservation list?](https://help.kwentra.com/front-office/new-front-office-navigation-menu/how-to-customize-your-reservation-list.md): This feature lets each user choose how their Reservation List looks. Their choices are saved and stay the same across all hotels they work in, so they don’t have to set it up again each time. This... - [Income Cashiering](https://help.kwentra.com/front-office/new-front-office-navigation-menu/income-cashiering.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Income Cashiering screen: Click on Front Office after login. Click on Income from the top. Cli... - [Individual/Group Reservations](https://help.kwentra.com/front-office/new-front-office-navigation-menu/individual-group-reservations.md): Through the previous FO Navigation, you used to follow the below steps in order to reach the individual/group reservation screens you used to follow the below steps: * Click on Front Office after l... - [Invoice Management](https://help.kwentra.com/front-office/new-front-office-navigation-menu/invoice-management.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Income Cashiering screen: Click on Front Office after login. Click on Income from the top. Cli... - [Maintenance & Out of Order](https://help.kwentra.com/front-office/new-front-office-navigation-menu/maintenance-out-of-order.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Housekeeping screen: Click on Front Office after login. Click on Housekeeping from the top. Cl... - [PayMasters Management](https://help.kwentra.com/front-office/new-front-office-navigation-menu/paymasters-management.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Income Cashiering screen: Click on Front Office after login. Click on Income from the top. Cli... - [Rates & Availability](https://help.kwentra.com/front-office/new-front-office-navigation-menu/rates-availability.md): Through the previous Front Office Navigation, you used to follow the below steps in order to view your rates for a specific period of time: Click on Front Office after login. Click on Settings from... - [Reservation Management Screens](https://help.kwentra.com/front-office/new-front-office-navigation-menu/reservation-management-screens.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Front Desk Reservations screens: * Click on Front Office after login. * Click on Front Desk fr... - [Room Rack](https://help.kwentra.com/front-office/new-front-office-navigation-menu/room-rack.md): Through the previous Front Office Navigation, you used to follow the below steps in order to reach the Room Rack screen: Click on Front Office after login. Click on Front Desk from the top. Click o... - [Cancelled and No Show Reservations Report](https://help.kwentra.com/front-office/reports/front-desk-reports/cancelled-and-no-show-reservations-report.md): Track all cancelled and no-show reservations by date range — including guest country, nights, and foreign currency totals. Business Value Review all cancellations and no-shows for any date range in... - [Daily Meal Plan Report](https://help.kwentra.com/front-office/reports/front-desk-reports/daily-meal-plan-report.md): Report Business Value: This report helps you in understanding your kitchen requirements in terms of the preparation of meals for reservations with meal plans i.e Bed & Breakfast, Half Board etc. *... - [Deposit Ledger Report](https://help.kwentra.com/front-office/reports/front-desk-reports/deposit-ledger-report.md): Report Business Value: Deposit Ledger Report helps you see the open balances and paid deposits by your guests, helping you to see the payments made for the reservations that are expected to arrive.... - [Expected Arrival Report](https://help.kwentra.com/front-office/reports/front-desk-reports/expected-arrival-report.md): Report Business Value: This operational report helps you see all the reservations that are expected to arrive between selected dates, below are the benefits of utilizing this report in your daily o... - [Flight Details Reports](https://help.kwentra.com/front-office/reports/front-desk-reports/flight-details-reports.md): Expected Arrival/Departure By Flight Reports: Front Office Reports allows you to see an overview of specific inputs and criteria available on reservations and consolidates them in one place. With t... - [Guest Birthdays Report](https://help.kwentra.com/front-office/reports/front-desk-reports/guest-birthdays-report.md): Instantly view guest birthdays during their stay for personalized service. Business Value Enhance guest experience with birthday greetings or amenities. Allow front desk to plan for special touches... - [Guest In-house Report](https://help.kwentra.com/front-office/reports/front-desk-reports/guest-in-house-report.md): Report Business Value: This operational report helps you see all the reservations that are staying in your hotel on a certain date, below are the benefits of utilizing this report in your daily ope... - [Manager Report: Insights and Formula](https://help.kwentra.com/front-office/reports/front-desk-reports/manager-report-insights-and-formula.md): What Is the Manager Report? The Manager Report gives you a quick, daily snapshot of your property’s core performance metrics. It’s designed for hotel managers and decision makers to monitor occupan... - [Meal Plan Report](https://help.kwentra.com/front-office/reports/front-desk-reports/meal-plan-report.md): Track all guest meals for each day, by room and board type, to help your team deliver the right meal service. Business Value Easily manage and forecast daily guest meal needs for restaurant and kit... - [Open Balances Report](https://help.kwentra.com/front-office/reports/front-desk-reports/open-balances-report.md): Report Business Value: The Open Balances Report is an income report that shows the remaining balance for each reservation on the system. * Shows the room charges separated from extras posted manual... - [Police Report](https://help.kwentra.com/front-office/reports/front-desk-reports/police-report.md): Report's Business Value: This report helps in exporting Guest Details between two selected dates for legal communication with local authority in an easy way. N.B: this report is only available for... - [Reservations by Unit Report](https://help.kwentra.com/front-office/reports/front-desk-reports/reservations-by-unit-report.md): Report Business Value: This report would help you see all reservations made on a certain unit, whether historically or in the future. How it works? Reports → FO → Front Desk → Reservations by Unit... - [Reservations List Report](https://help.kwentra.com/front-office/reports/front-desk-reports/reservations-list-report.md): Report Business Value: The reservation list report helps you see your reservations depending on the combination of dates you search with, the reservation list combines the usage of most operational... - [Room Moves Report](https://help.kwentra.com/front-office/reports/front-desk-reports/room-moves-report.md): Report Business Value: Room Moves report helps you see the room assignment changes that happened to your checked in reservations, from the moment the reservation is checked in with a room number; a... - [Total Stay By Departure Report](https://help.kwentra.com/front-office/reports/front-desk-reports/total-stay-by-departure-report.md): The Total Stay by Departure report gives you a full summary of guests who have checked out during a selected period, including total nights, guest count, and financial details — even if transaction... - [Housekeeping All Rooms Report](https://help.kwentra.com/front-office/reports/housekeeping-reports/housekeeping-all-rooms-report.md): Report Business Value: This report helps in viewing all your rooms' state for a selected date in order to plan and prepare your housekeeping activities and tasks accordingly. * View whether a room... - [Housekeeping Discrepancy Report](https://help.kwentra.com/front-office/reports/housekeeping-reports/housekeeping-discrepancy-report.md): Report Business Value: This housekeeping report is used to validate and monitor the actual status of the room alongside the actual number of guests occupying a room. This report is essential for ho... - [Housekeeping State Change Report](https://help.kwentra.com/front-office/reports/housekeeping-reports/housekeeping-state-change-report.md): Report Business Value: This Housekeeping Report is very useful to keep track of the housekeeping change of status, whether it was done manually by a housekeeping user or done automatically from the... - [Housekeeping Task List Report](https://help.kwentra.com/front-office/reports/housekeeping-reports/housekeeping-task-list-report.md): Report Business Value: This report shows all pedning/completed Housekeeping Tasks on all room numbers with its housekeeping state "Dirty, Clean etc". You can also see the reservation status on each... - [Add-On Packages Sales Report](https://help.kwentra.com/front-office/reports/income-reports/add-on-packages-sales-report.md): Report Business Value: This report helps you see the sales of your add-on packages in the past or in the future to identify how many packages were sold for which dates and reservations. How it work... - [Adjustments by Cashier Report](https://help.kwentra.com/front-office/reports/income-reports/adjustments-by-cashier-report.md): Business Value Provides full visibility on manual adjustments made by each cashier. Helps auditors track reversed, canceled, or corrected transactions for accountability. Improves internal financia... - [Cashier Summary Report](https://help.kwentra.com/front-office/reports/income-reports/cashier-summary-report.md): Review a consolidated summary of each cashier’s daily collections by department and currency. Business Value Provides a daily snapshot of all transactions posted by each cashier. Helps the finance... - [Exchange Rate Report](https://help.kwentra.com/front-office/reports/income-reports/exchange-rate-report.md): Easily track all currency exchange rate changes, with full audit history and user tracking, across active and inactive currencies. Business Value Full visibility into all currency rates and their c... - [Fixed Charges Report](https://help.kwentra.com/front-office/reports/income-reports/fixed-charges-report.md): Track all fixed charges applied to rooms across any date range — for in-house, checked-out, and reserved guests. Business Value View fixed charges over any date range — weekly, monthly, or custom p... - [Journal By Department Report](https://help.kwentra.com/front-office/reports/income-reports/journal-by-department-report.md): Report's Business Value: This Report is very essential for any Financial Employee as it exports all transactions created by cashiers/receptionists on any revenue or payment department in the hotel.... - [Journal of VAT Report](https://help.kwentra.com/front-office/reports/income-reports/journal-of-vat-report.md): Report Business Value: Journal of VAT helps you see the postings and transactions that had taxes applied to it. How it works? Reports → FO → Income → Journal of VAT report * Select the Date Range y... - [Package Breakdown Report](https://help.kwentra.com/front-office/reports/income-reports/package-breakdown-report.md): Report Business Value: Package Breakdown is a report used by income auditors to make sure that the included packages and the taxes applied on all revenue transactions for in house rooms are correct... - [PayMasters Report](https://help.kwentra.com/front-office/reports/income-reports/paymasters-report.md): Business Value This report supports front office, finance, and audit teams by: Showing all paymasters in one report (open or closed) Helping to identify pending/unsettled paymasters Giving visibili... - [Payment Report](https://help.kwentra.com/front-office/reports/income-reports/payment-report.md): Report's Business Value: This report will help you see all the payment postings created on the predefined Payment Departments. * View payments coming through the Front Office Income Module. * View... - [Profile Production Statistics Report](https://help.kwentra.com/front-office/reports/income-reports/profile-production-statistics-report.md): Report Business Value: This report is designed to present your channels' performance across the year and provides you with the total for each KPI per channel. * Calculates the room nights per chann... - [Revenue by Room Number Report](https://help.kwentra.com/front-office/reports/income-reports/revenue-by-room-number-report.md): Report Business Value: Service Apartments Hotels would benefit the most from this report wherein it generates the revenue contribution on a room number level so calculating the revenue per unit wou... - [Revenue Report](https://help.kwentra.com/front-office/reports/income-reports/revenue-report.md): Report Business Value This report helps you see all the revenue flow produced from both Front Office and POS modules combined under the department groups of all the departments marked as debit. * V... - [Revenue & Statistics Summary Report](https://help.kwentra.com/front-office/reports/income-reports/revenue-statistics-summary-report.md): The Revenue & Statistics Summary Report provides a comprehensive view of the hotel’s daily, month-to-date (MTD), and year-to-date (YTD) performance against budget, with projections for the future a... - [Tax Report](https://help.kwentra.com/front-office/reports/income-reports/tax-report.md): Report's Business Value: This report will help you see the tax breakdown for the all billing postings that has been created on your Tax Departments. * View taxes that are applied on the Front Offic... - [Trial Balance Report (Front Office)](https://help.kwentra.com/front-office/reports/income-reports/trial-balance-report-front-office.md): Easily review and reconcile all main account balances—covering guest, city, deposit, and control accounts—at any point in time. Business Value Provides a real-time snapshot of all major hotel accou... - [Ungenerated Folios Report](https://help.kwentra.com/front-office/reports/income-reports/ungenerated-folios-report.md): Track all billing windows with no folio generated — for in-house and checked-out reservations and Paymasters. Business Value Catch missing folios before they become accounting gaps. Covers both in-... - [How to Generate the Qatar Police Report!](https://help.kwentra.com/front-office/reports/legal-reports/how-to-generate-the-qatar-police-report.md): We created a new report in compliance with the new requirement in Qatar. The Qatar Police Report is a legal report designed to comply with the new requirement in Qatar, which demands hotels to subm... - [Actual Arrival Report](https://help.kwentra.com/front-office/reports/reservation-reports/actual-arrival-report.md): Review all reservations that actually arrived on a selected date, including guest, booking, and revenue details, to support front desk operations, reconciliation, and revenue tracking. Report Busin... - [Block Statistics Report](https://help.kwentra.com/front-office/reports/reservation-reports/block-statistics-report.md): Track daily room pickup against contracted block allocations across all market segments for any date range. Business Value Monitor how many rooms from each block are picked up vs. total allocated —... - [Channel Revenue Report](https://help.kwentra.com/front-office/reports/reservation-reports/channel-revenue-report.md): Report's Business Value: This report helps you see all nights booked per channel during a specific period of time. * View number of nights booked per channel to see which channel generates more rev... - [Channel Revenue YTD](https://help.kwentra.com/front-office/reports/reservation-reports/channel-revenue-ytd.md): Report Business Value: This report helps you see all the historical revenue flow produced for all channels across the Calednar Year with the flexibility to choose any date range you desire. How it... - [Channels Commission Report](https://help.kwentra.com/front-office/reports/reservation-reports/channels-commission-report.md): Report Business Value: This report would help you see the commission intended on the whole channel level and broken down to all reservations under a specific channel, this would help in tracking an... - [Channels Revenue By Room Types / Rate Codes Report](https://help.kwentra.com/front-office/reports/reservation-reports/channels-revenue-by-room-types-rate-codes-report.md): Track channel revenue grouped by room type — or by the actual room the guest was charged for (Room to Charge). Business Value View channel revenue broken down by room type and rate code in a single... - [Country Revenue Report](https://help.kwentra.com/front-office/reports/reservation-reports/country-revenue-report.md): Report's Business Value: This report helps you see all reservation details per country in order to create your analysis on which Countries you get more reservations from. You can classify and group... - [Group Expected Arrival By Occupancy Report](https://help.kwentra.com/front-office/reports/reservation-reports/group-expected-arrival-by-occupancy-report.md): View all expected group arrivals by date range, broken down by room type and occupancy — including unsplit and partially split group reservations. Business Value Plan room assignments ahead of arri... - [Guest Info Report](https://help.kwentra.com/front-office/reports/reservation-reports/guest-info-report.md): Track guest profiles with visit history, stay data, and document details — filtered by creation, arrival, or departure date. Business Value View complete guest profiles, including contact details,... - [Inhouse Guest Info Status Report](https://help.kwentra.com/front-office/reports/reservation-reports/inhouse-guest-info-status-report.md): Track how complete your inhouse guest profiles are at any given date. Business Value Ensures guest profiles are complete and compliant with data requirements. Helps front office and management moni... - [Market Segment DMY Report](https://help.kwentra.com/front-office/reports/reservation-reports/market-segment-dmy-report.md): Track your business performance by analyzing revenue, occupancy, and segmentation across channels, sources, and markets. Business Value Provides comprehensive visibility into revenue and occupancy... - [Market Segment Report](https://help.kwentra.com/front-office/reports/reservation-reports/market-segment-report.md): Gain clearer insights into revenue and room statistics by channel, source, and market with the new Market Segment report and flexible paymaster options. Business Value Analyze which sales channels... - [Reports - Control Panel Report](https://help.kwentra.com/front-office/reports/reservation-reports/reports-control-panel-report.md): Report Business Value: Control Panel report is very useful to keep track of occupancies. you can run this report historically or in the future. Once you run the report you will see all the daily me... - [Reports - Occupancy statistics report](https://help.kwentra.com/front-office/reports/reservation-reports/reports-occupancy-statistics-report.md): Report Business Value: Occupancy statistics report is very useful to keep track of Occupancies through different channels. you can run this report historically or in the future. Once you run the re... - [Revenue and Occupancy Statistics Report](https://help.kwentra.com/front-office/reports/reservation-reports/revenue-and-occupancy-statistics-report.md): Report Business Value: This statistics report helps you see the flow of reservations, revenue and occupancy all at the same time, you can run this report historically or in the future. Once you run... - [Revenue Report - Front Office Budget](https://help.kwentra.com/front-office/reports/reservation-reports/revenue-report-front-office-budget.md): We are introducing the feature "Front Office Budget" within the Revenue Report. This feature allows you to track and compare the metrics of the Revenue Report with the data as planned on the budget... - [Tourist Accommodation Report (تقرير الإيواء السياحي)](https://help.kwentra.com/front-office/reports/reservation-reports/tourist-accommodation-report.md): This report is designed to help hotels in Saudi Arabia meet government reporting requirements for guest stays, with accurate arrival/departure dates and average room rates per stay. يتيح هذا التقري... - [Travel Agency Statistics Report](https://help.kwentra.com/front-office/reports/reservation-reports/travel-agency-statistics-report.md): View room counts, guest numbers, and gross and net revenue by category for every travel agency — agencies are now sorted A to Z for fast lookup. Business Value See rooms, guests, and full revenue b... - [Travel Agent Summary By Revenue Report](https://help.kwentra.com/front-office/reports/reservation-reports/travel-agent-summary-by-revenue-report.md): The Travel Agent Summary report shows nights, guests, and revenue by channel. Business Value Shows which agents drive most nights and revenue. Calculates Rate per Pax automatically for metrics. Sup... - [Year View Rooms Forecast Report](https://help.kwentra.com/front-office/reports/reservation-reports/year-view-rooms-forecast-report.md): Visualize 12 Months of Daily Occupancy Trends in One View. The Year View Rooms Forecast report provides hotel management with a complete 12-month rolling view of daily expected or historical room o... - [How do I leave pop up alerts for other staff members to read?](https://help.kwentra.com/front-office/reservations/alerts/how-do-i-leave-pop-up-alerts-for-other-staff-members-to-read.md): It is very important for staff members to communicate vital information about a guest or a billing related matter on a certain reservation with each other, rather than doing this verbally you can u... - [How to view all of today's alerts ?](https://help.kwentra.com/front-office/reservations/alerts/how-to-view-all-of-today-s-alerts.md): The new Alerts Screen helps you in viewing all the alerts added to all reservations by your staff for a certain day. * View all pending/done alerts per reservation. * View all the ended alerts. * V... - [Types of Blocks - How to add a free sale block?](https://help.kwentra.com/front-office/reservations/blocks/types-of-blocks-how-to-add-a-free-sale-block.md): What is a room block? A block of rooms is a pool we create on the system for a certain channel(s) in which those are the only rooms allowed for this channel. A block is used to allocate certain roo... - [Home Page Metrics — Accurate Occupied Rooms and Occupancy Percentage](https://help.kwentra.com/front-office/reservations/dashboard/home-page-metrics-accurate-occupied-rooms-and-occupancy-percentage.md): Home page Occupied Rooms and Occupancy % now correctly exclude non-count rooms from calculations. Business Value Dashboard shows accurate occupancy — no inflation from non-count rooms included. Occ... - [New Front Office Dashboard](https://help.kwentra.com/front-office/reservations/dashboard/new-front-office-dashboard.md): New Update: Our dashboard has changed to have a better layout and counting the number of arrival, departure and in-house rooms and guests in a more "easy on the eye" design, check it out below: - [Add a Group Reservation - Multiple Room Types](https://help.kwentra.com/front-office/reservations/group-reservations/add-a-group-reservation-multiple-room-types.md): Adding a group reservation is similar to adding a single room reservation except that your are adding multiple rooms on a combined group reservation to ease the process of creation. How? Front Offi... - [Add a New Group Reservation](https://help.kwentra.com/front-office/reservations/group-reservations/add-a-new-group-reservation.md): https://www.kwentra.com having a large tourists group and want to handle their reservations easily? check out this video - [Capture Visas for Group Reservations](https://help.kwentra.com/front-office/reservations/group-reservations/capture-visas-for-group-reservations.md): Quickly upload and link guest visas to group reservations, ensuring all profiles are accurate and compliant. Business Value Bulk visa upload streamlines guest check-in for large groups. File valida... - [Group Reservation Pricing Visibility](https://help.kwentra.com/front-office/reservations/group-reservations/group-reservation-pricing-visibility.md): View room rates directly in the group reservation list for quick pricing checks. 💡 Business Value Quickly verify guest room rates without opening each reservation Improve accuracy when communicatin... - [Group Reservations Billing](https://help.kwentra.com/front-office/reservations/group-reservations/group-reservations-billing.md): https://www.kwentra.com in this tutorial you would see how billing related matters that are applied on the group reservation automatically applies on all reservations under it, even after being spl... - [Group Reservations — Confirmation Letter Foreign Currency](https://help.kwentra.com/front-office/reservations/group-reservations/group-reservations-confirmation-letter-foreign-currency.md): The group confirmation letter now shows stay amounts in the reservation's original currency, matching individual reservation behavior. Business Value Confirmation letters reflect the actual currenc... - [Group Reservations — Rooming List Header and Print](https://help.kwentra.com/front-office/reservations/group-reservations/group-reservations-rooming-list-header-and-print.md): Rooming list now displays header summary and Print button for formatted documents. Business Value Saves time displaying group summary without navigating away. Print button generates professional ro... - [How do I add alerts to a group reservation?](https://help.kwentra.com/front-office/reservations/group-reservations/how-do-i-add-alerts-to-a-group-reservation.md): It is very important for staff members to communicate vital information about a guest or a billing related matter on a certain reservation with each other, rather than doing this verbally you can u... - [How do I clone a group reservation?](https://help.kwentra.com/front-office/reservations/group-reservations/how-do-i-clone-a-group-reservation.md): What is Clone? Clone is a feature we use to create a duplicate reservation from another, this helps when creating multiple reservations with similar details and information like dates and channels.... - [How do I import the tour operator's rooming list?](https://help.kwentra.com/front-office/reservations/group-reservations/how-do-i-import-the-tour-operator-s-rooming-list.md): What is a rooming list? Whenever there's a contract between your hotel and a tour operator/travel agency and they send you a reservation for a group of rooms, a rooming list with the guests' detail... - [Split a Group Reservation](https://help.kwentra.com/front-office/reservations/group-reservations/split-a-group-reservation.md): https://www.kwentra.com Splitting a group reservation to multiple individual reservations, watch the tutorial to see how easy it could get - [How to Use Accommodation Types in Reservations](https://help.kwentra.com/front-office/reservations/how-to-use-accommodation-type-in-reservations.md): Define custom Accommodation Types, apply them to individual reservations, and optionally include them in the Reservation List Report. - [Add Billing Window Instructions](https://help.kwentra.com/front-office/reservations/individual-reservations/add-billing-window-instructions.md): When you need to instruct certain billing postings to reflect in different places i.e PayMaster Accounts, other room reservations and different windows under the same reservation. Your billing scre... - [Apply Discounts on Reservations](https://help.kwentra.com/front-office/reservations/individual-reservations/apply-discounts-on-reservations.md): Whenever you would like to apply a discount on a certain reservation for one of your guests, rate discount happens on the individual reservation level. We apply the discount on each night as follow... - [Bulk Add Notes to Individual Reservations](https://help.kwentra.com/front-office/reservations/individual-reservations/bulk-add-notes-to-individual-reservations.md): Easily add notes of any type to multiple individual reservations at once with the bulk edit feature. Business Value Saves time for front desk and reservations teams by avoiding repetitive manual en... - [Bulk Generate Restaurant QR Codes for Individual Reservations](https://help.kwentra.com/front-office/reservations/individual-reservations/bulk-generate-restaurant-qr-codes-for-individual-reservations.md): Quickly generate restaurant QR codes for multiple reservations in one step, with options for per-reservation or per-person QR creation. Business Value Saves Time: Hotel staff can bulk-generate rest... - [Bulk Reinstate & Cancel No Show for Reservations](https://help.kwentra.com/front-office/reservations/individual-reservations/bulk-reinstate-cancel-no-show-for-reservations.md): Easily reinstate cancelled or no-show reservations in bulk, with a single action, clear feedback, and automatic validation for ineligible bookings. Business Value Streamlines recovery of bookings a... - [Cancel Postings/Charges](https://help.kwentra.com/front-office/reservations/individual-reservations/cancel-postings-charges.md): How to cancel postings/charges from billing screen? In the scenario wherein a posting for a charge has been added by mistake or a payment that has been made for the guest and you want to reverse th... - [Check-Out Procedure](https://help.kwentra.com/front-office/reservations/individual-reservations/check-out-procedure.md): How to check-out a guest's reservation? Once your guest has reached their last day of the reservation this means that it's check out time, you won't be able to check out the guest on the system unl... - [Guests' Deposit Payment](https://help.kwentra.com/front-office/reservations/individual-reservations/guests-deposit-payment.md): How to add a Deposit on a guest's reservation? It is important to know how to Add a Deposit if your hotel requires collecting a deposit from the guest. 1- Once you reach the reservation page click... - [How do I add billing instructions to more than one reservation at once?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-do-i-add-billing-instructions-to-more-than-one-reservation-at-once.md): This option helps you apply specific charging guidelines to the automated billing postings to be applied on certain group of reservations in one click to save time. Front Office → Individual Reserv... - [How do I add multiple individual reservations at once?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-do-i-add-multiple-individual-reservations-at-once.md): The new Add Reservation Feature will help you add multiple reservations under the same confirmation number. In the scenario where you have a family or a group of friends reserving more than one roo... - [How do I add notes on a reservation?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-do-i-add-notes-on-a-reservation.md): Whenever you would like to leave your guest's special requests on their reservation for your colleagues and other staff to see or you would like to view the special requests coming on the reservati... - [How do I cancel the reservation's No Show Status?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-do-i-cancel-the-reservation-s-no-show-status.md): In the scenario wherein your guest arrives later than the system's Night Turn Time and you would like to utilize the guest's same reservation without the need of creating a new one for them. To Rei... - [How do I quickly edit my reservations and assign rooms?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-do-i-quickly-edit-my-reservations-and-assign-rooms.md): In the day to day busy operations of your hotel and would like to quickly edit any of the reservation details or quickly assign/change room numbers. With the new reservation screen pop up you will... - [How to add a reservation for one room?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-add-a-reservation-for-one-room.md): To add an individual reservation for 1 room from our new front office simply navigate to the below URL and follow the instructions: Front Office (beta) → Individual Reservations → Add New There are... - [How to cancel an expected reservation?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-cancel-an-expected-reservation.md): For any given reason we would like to cancel an expected reservation we should follow the below steps: 1. Search for the reservation. Read more about how to find a reservation 2. Open the reservati... - [How to check-in a reservation?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-check-in-a-reservation.md): Check-In Procedure: In order to check-in a guest there are certain conditions and criteria in order to do this task: * Check-in date must be equal to Audit Date. * Room number should be added on th... - [How to Clone a reservation and its benefits?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-clone-a-reservation-and-its-benefits.md): What is Clone? Clone is a feature we use to create a duplicate reservation from another, this helps when creating multiple reservations with similar details and information like dates and channels.... - [How to generate a proforma for a reservation?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-generate-a-proforma-for-a-reservation.md): Generating a proforma for a reervation helps you see the projected revenue entries before they apply to the billing screen. What is the benefit? Proformas help you see the guest's invoice and the p... - [How to generate guests registration cards and email confirmations?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-generate-guests-registration-cards-and-email-confirmations.md): Registration Cards: The Guest Registration Card is an important step in the check-in process where you print out the guest information with your policies so the guest can review them and sign it. G... - [How to know the total stay of any reservation?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-know-the-total-stay-of-any-reservation.md): There are multiple ways to know how much a reservation is in total, the common way is to open each reservation and scroll down to the end of the page to know the total stay. Front Office → Individu... - [How to Put a Reservation On-Hold?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-put-a-reservation-on-hold.md): In the scenario where you have a guest calling/inquiring about a reservation and they are interested in making an unconfirmed reservation due to not being sure whether they will be coming or not, y... - [How to quickly print guest's invoices?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-quickly-print-guest-s-invoices.md): Generating and printing the guests invoices' is an important step during your check-in/check-out process. Rather than clicking on tools and generating the invoice you desire, you can now use the Qu... - [How to search for a specific reservation?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-search-for-a-specific-reservation.md): Finding a reservation on the new front office is very simple, you can search for individual reservations using multiple inputs. Front Office (beta) → Individual Reservations The most common details... - [How to settle invoices to my travel agencies "Accounts Receivable"](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-settle-invoices-to-my-travel-agencies-accounts-receivable.md): Why do I need to settle an invoice using a City Ledger payment method? In the scenario where reservations are coming from a tour operator or a local travel agency, the individual guests do not pay... - [How to upgrade your guests' rooms?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-upgrade-your-guests-rooms.md): The purpose of this new feature is to easily upgrade your guests' rooms depending on the scenario of the upgrade, there are 2 upgrade scenarios: You would like to upgrade your guest's room and appl... - [How To Use Billing Pay Out?](https://help.kwentra.com/front-office/reservations/individual-reservations/how-to-use-billing-pay-out.md): The Pay Out screen now supports foreign currency departments — issue payouts in any currency, exactly like the Payment screen. Business Value Issue payouts in any currency, not just the base curren... - [Make a Payment](https://help.kwentra.com/front-office/reservations/individual-reservations/make-a-payment.md): How can you make a payment for a reservation? When you want to Check-out a reservation all payments that are due on the guest should be settled i.e balance should be Zero. 1- Once you reach the res... - [Manually Add Charges to a Reservation](https://help.kwentra.com/front-office/reservations/individual-reservations/manually-add-charges-to-a-reservation.md): How to add Manual Charges on a reservation? In any scenario you would like to add Manual Charges on any reservation for using extra services in your hotel. 1- Once you reach the reservation page cl... - [New Dynamic Rate Code Logic for Front Office Reservations](https://help.kwentra.com/front-office/reservations/individual-reservations/new-dynamic-rate-code-logic-for-front-office-reservations.md): Apply targeted rate codes based on occupancy and arrival dates directly from the Front Office screen. Dynamic rates for Front Office make rate plan management a lot easier. Instead of modifying exi... - [Remove Room Numbers from Multiple Reservations](https://help.kwentra.com/front-office/reservations/individual-reservations/remove-room-numbers-from-multiple-reservations.md): The Bulk Unassign Rooms enhance front office operations with the following: Save Time – Unassign rooms for multiple reservations simultaneously instead of editing them individually. Reduce Errors –... - [Restaurant QR Code for Meal Authentication – Reservation and Per-Pax Options](https://help.kwentra.com/front-office/reservations/individual-reservations/restaurant-qr-code-for-meal-authentication-reservation-and-per-pax-options.md): Guests can now use a unique QR code from their reservation (or for each guest) as meal authentication at the restaurant. Business Value Contactless Meal Pickup: Streamlines restaurant entry and mea... - [Restaurant QR Code Pickup Report](https://help.kwentra.com/front-office/reservations/individual-reservations/restaurant-qr-code-pickup-report.md): Track and analyze all restaurant QR code pickups by reservation, paymaster, package, meal, and user, with full filtering and totals. Business Value Gives management and income audit teams full visi... - [Room Lookup Enhancement – Display Room Status in Lookup Popup](https://help.kwentra.com/front-office/reservations/individual-reservations/room-lookup-enhancement-display-room-status-in-lookup-popup.md): This update enhances front desk efficiency by providing users with immediate visibility into the real-time status of rooms, enabling staff to assign rooms more accurately and quickly—especially dur... - [Share Registration Card via WhatsApp](https://help.kwentra.com/front-office/reservations/individual-reservations/share-registration-card-via-whatsapp.md): Easily send the Registration Card link to guests on WhatsApp for online signature and instant confirmation. Business Value Share system-generated documents (like Registration Cards) instantly with... - [Split Billing Posting](https://help.kwentra.com/front-office/reservations/individual-reservations/split-billing-posting.md): When you need to split a billing posting to transfer a portion to a Paymaster/another reservation or to a different window on the same reservation. Individual Reservations → Find/Add a reservation... - [View Invoice Information - Proforma](https://help.kwentra.com/front-office/reservations/individual-reservations/view-invoice-information-proforma.md): How can you View/Print Invoice Information "Proforma"? When you would like to see guests' Invoices and print them, below would be the steps to follow so you can generate a Proforma and also get the... - [View Room Charges](https://help.kwentra.com/front-office/reservations/individual-reservations/view-room-charges.md): How can you see the charges of a reservation? In this scenario you don't want to add anything to the existing reservation, all you need to do is to see the charges that shall be applied on the gues... - [Add "House Use Officer" Flag to Individual Profile](https://help.kwentra.com/front-office/reservations/profiles/add-house-use-officer-flag-to-individual-profile.md): Identify House Use Officers for advanced filtering and reporting in House Use operations. Business Value Enables Targeted Filtering: Easily filter House Use Reports by authorized officers for more... - [Guest Profile Management](https://help.kwentra.com/front-office/reservations/profiles/guest-profile-management.md): Keeping a tab on your repeated guests is vital for relationship continuity with them, also to make a good impression on their following visit. - [How do I remove duplicate guest profiles "merge profiles"?](https://help.kwentra.com/front-office/reservations/profiles/how-do-i-remove-duplicate-guest-profiles-merge-profiles.md): One of the key features in kwentra is having a database for all your clients in order to use them for repeated visits or to manage sales/marketing campaigns using their information. Sometimes when... - [How do I search for a specific guest profile?](https://help.kwentra.com/front-office/reservations/profiles/how-do-i-search-for-a-specific-guest-profile.md): Keeping a record of your guests' profile helps you a lot in reservatoin creation, storing loyal guests' data and creating sales campaigns and promotions to them. You can easily search for any profi... - [Update Rates from Rates & Availability Screen](https://help.kwentra.com/front-office/reservations/rates-availability/update-rates-from-rates-availability-screen.md): Managing your rates can now happen easily from the Rates & Availability Screen . All you need to do is highlight the cell of the date you desire to update and the system will guide through the rest... - [How to Apply a Restriction on Internal Reservations?](https://help.kwentra.com/front-office/reservations/restrictions/how-to-apply-a-restriction-on-internal-reservations.md): Before understanding how to apply the restrictions first we need to understand what does those restrictions mean. Close to Arrival: Hotels use this restriction to prevent new reservations or new ch... - [Rate Restriction Day of Week](https://help.kwentra.com/front-office/reservations/restrictions/rate-restriction-day-of-week.md): When applying any rate restriction for Front Office / Online Booking Rates you can easily apply a specific restriction on certain days of the week. Front Office → Settings → Rates-Packages → Rate R... - [Free Room Upgrade from Room Blocking Screen](https://help.kwentra.com/front-office/reservations/room-blocking/free-room-upgrade-from-room-blocking-screen.md): Enable instant free room upgrades directly from the Room Blocking screen, reducing operational steps and improving guest experience. Business Value Streamlines the process for granting complimentar... - [Maintenance State Filter in Room Blocking](https://help.kwentra.com/front-office/reservations/room-blocking/maintenance-state-filter-in-room-blocking.md): Quickly filter and control room selection in the Room Blocking screen by maintenance status, reducing operational mistakes. Business Value Prevents accidental assignment of Out of Service (OOS) or... - [Add a New Reservation with Add-on Package from Room Rack](https://help.kwentra.com/front-office/reservations/room-rack/add-a-new-reservation-with-add-on-package-from-room-rack.md) - [Add New Reservation from Room Rack](https://help.kwentra.com/front-office/reservations/room-rack/add-new-reservation-from-room-rack.md) - [Apply Manual Rate from Room Rack](https://help.kwentra.com/front-office/reservations/room-rack/apply-manual-rate-from-room-rack.md): You can easily create a reservation with a manual rate to be applied across all reservation's nights, using the quick add option from room rack you can mark the reservation to have its rate manuall... - [Can i manage housekeeping tasks from Room Rack?](https://help.kwentra.com/front-office/reservations/room-rack/can-i-manage-housekeeping-tasks-from-room-rack.md): Manage Housekeeping tasks through Room Rack You can easily manage the tasks assigned for housekeeping through the room rack in just few clicks: 1- Go to "Front Office" from the home page 2- Select... - [Cancel A Reservation from Room Rack](https://help.kwentra.com/front-office/reservations/room-rack/cancel-a-reservation-from-room-rack.md) - [Drag & Drop Feature on Room Rack](https://help.kwentra.com/front-office/reservations/room-rack/drag-drop-feature-on-room-rack.md) - [Guest Check-In from Room Rack](https://help.kwentra.com/front-office/reservations/room-rack/guest-check-in-from-room-rack.md) - [Housekeeping tasks from Room Rack](https://help.kwentra.com/front-office/reservations/room-rack/housekeeping-tasks-from-room-rack.md) - [How do I know my Vacant Rooms from Room Rack?](https://help.kwentra.com/front-office/reservations/room-rack/how-do-i-know-my-vacant-rooms-from-room-rack.md): In order to know and identify the vacant rooms only that are available for certain dates, we have the Show Vacant Rooms Only Filter. What are the benefits of this filter? Easily identify the rooms... - [How do I know the features of a certain room/room type?](https://help.kwentra.com/front-office/reservations/room-rack/how-do-i-know-the-features-of-a-certain-room-room-type.md): Each room at your hotel has its own facilities and features, but how can you know that this specific room has the features that your guest wants? From the room rack you can easily know which featur... - [How to edit Reservation on Room Rack?](https://help.kwentra.com/front-office/reservations/room-rack/how-to-edit-reservation-on-room-rack.md): How to edit reservation on Room Rack? You can drag and drop the reservation using the room rack by following the below steps: 1- Go to "Front Office" from the home page 2- Select "Rooms" from the l... - [How to search for rooms on Room Rack?](https://help.kwentra.com/front-office/reservations/room-rack/how-to-search-for-rooms-on-room-rack.md): kwentra Room Rack is designed to give an easier look to your rooms in a single view form. Front Office → Room Rack → Search Magnifying Glass You can search with multiple inputs on the room rack suc... - [How to set a room to be Out of Order on Room Rack?](https://help.kwentra.com/front-office/reservations/room-rack/how-to-set-a-room-to-be-out-of-order-on-room-rack.md) - [Room Rack 101](https://help.kwentra.com/front-office/reservations/room-rack/room-rack-101.md) - [Room Rack Advance Add Option](https://help.kwentra.com/front-office/reservations/room-rack/room-rack-advance-add-option.md) - [Room Rack Introductory Video](https://help.kwentra.com/front-office/reservations/room-rack/room-rack-introductory-video.md): https://www.kwentra.com Our room rack video demonstrates a glimpse of cloudinn's hotel management systems and the features that helps Front Desk efficiently do their tasks to serve their guests - [Room Rack Quick Add New Update](https://help.kwentra.com/front-office/reservations/room-rack/room-rack-quick-add-new-update.md): when creating reservation using Quick Add option through our Room Rack you will have the room rate broken down per night before continuing with the rest of the reservation creation wizard. Front Of... - [Room Rack Room list view adjustment](https://help.kwentra.com/front-office/reservations/room-rack/room-rack-room-list-view-adjustment.md): When your hotel is more than 20 rooms and you would like to see them all under the single view screen of CloudInn Room Rack, you can simply choose the number of rooms to show like below. Front Offi... - [Welcome to the Kwentra Help Center](https://help.kwentra.com/introduction.md): Step-by-step guides, how-tos, and release notes for every feature of the Kwentra hotel management platform. - [Insights ADR — Forecast Tab](https://help.kwentra.com/kwentra-insights/insights-adr-forecast-tab.md): The ADR screen in Insights now includes a Forecast tab to view projected average daily rate across upcoming months. Business Value View ADR forecasts up to 12 months ahead from a single screen. Ide... - [Insights App — Current Day Data Visibility](https://help.kwentra.com/kwentra-insights/insights-app-current-day-data-visibility.md): Insights now shows live current-day occupancy and revenue, refreshing automatically throughout the day. Business Value Monitor today's occupancy and revenue as it happens for intra-day decisions. C... - [Insights App — Selling Rate KPI in Performance Report](https://help.kwentra.com/kwentra-insights/insights-app-selling-rate-kpi-in-performance-report.md): The Performance Report now includes Selling Rate alongside OCC%, TREVPAR, and Total Rev for a complete revenue picture. Business Value See Selling Rate per property for Day, MTD, and YTD at a glanc... - [Insights Occupancy — Forecast Tab](https://help.kwentra.com/kwentra-insights/insights-occupancy-forecast-tab.md): The Occupancy screen now includes a Forecast tab, showing projected occupancy by month across a selectable range — alongside the existing Actual tab. Business Value View occupancy forecasts up to 1... - [Insights RevPAR — Forecast Tab](https://help.kwentra.com/kwentra-insights/insights-revpar-forecast-tab.md): The RevPAR screen in Insights now includes a Forecast tab to view projected RevPAR across upcoming months. Business Value View RevPAR forecasts up to 12 months ahead without switching tools. Spot r... - [Insights — Selling Rate (ASR): Forecast Tab](https://help.kwentra.com/kwentra-insights/insights-selling-rate-asr-forecast-tab.md): The Selling Rate screen now includes a Forecast tab showing projected and actual ASR across a custom month range. Business Value View forecasted and actual selling rates by month in a single screen... - [Consolidated AR Aging Report](https://help.kwentra.com/multi-property/consolidated-ar-aging-report.md): The Consolidated AR Aging report aggregates receivables data across all hotels. Business Value Eliminates manual compilation from individual hotel reports. Monitors cash flow and collection priorit... - [Consolidated Channel Summary Report](https://help.kwentra.com/multi-property/consolidated-channel-summary-report.md): The Consolidated Channel Summary Report gives you a complete financial picture of all charges and payments related to your group and individual reservations, even if they’ve been split or posted to... - [Consolidated Main Account Listing Details Report for Hotel Groups](https://help.kwentra.com/multi-property/consolidated-main-account-listing-details-report-for-hotel-groups.md): A comprehensive financial report showing all main account transactions for every property in your hotel group, excluding head office data. Business Value Gives the Group Financial Controller unifie... - [Consolidated Open Balance Report](https://help.kwentra.com/multi-property/consolidated-open-balance-report.md): Monitor outstanding guest balances and customer deposits across all properties from a single consolidated report. Business Value Provides portfolio-level visibility into accounts receivable and cus... - [Consolidated Revenue and Statistics Summary Report](https://help.kwentra.com/multi-property/consolidated-revenue-and-statistics-summary-report.md): View aggregated revenue and occupancy KPIs across all selected hotels in a single consolidated report. Business Value Eliminates the need to combine individual hotel reports manually. Provides a un... - [Consolidated Revenue Report in kwentra Insights](https://help.kwentra.com/multi-property/consolidated-revenue-report-in-kwentra-insights.md): View consolidated daily, monthly, and yearly revenue with budget and last year comparisons, across selected departments. 💡 Business Value This feature brings powerful financial oversight to multi-p... - [Dashboard KPI Data Quality Enhancement](https://help.kwentra.com/multi-property/dashboard-kpi-data-quality-enhancement.md): KPI dashboards now exclude demo and head office data, ensuring only real operational performance is measured. Business Value Ensures that business insights reflect actual guest-facing operations .... - [Export AR Invoices from Multiple Properties](https://help.kwentra.com/multi-property/export-ar-invoices-from-multiple-properties.md): You can now export Accounts Receivable (AR) invoices from multiple hotel instances in a single CSV file — using the AR Import Balances format . This allows finance teams to consolidate postings and... - [Multi-Property Consolidated Expected Arrival Report](https://help.kwentra.com/multi-property/multi-property-consolidated-expected-arrival-report.md): View all expected arrivals across multiple properties in one consolidated, filterable report. Business Value Centralized Insights: Managers and reservation teams can monitor all upcoming arrivals a... - [Multi-Property Journal Voucher Automation](https://help.kwentra.com/multi-property/multi-property-journal-voucher-automation.md): Kwentra now supports automated Journal Voucher (JV) creation across multiple properties, linked to centralized Head Office configurations. This includes mapping departments, defining modules, and a... - [Multi Tenancy - Availability screen](https://help.kwentra.com/multi-property/multi-tenancy-availability-screen.md): Introduction The Multi Property Availability feature gives you a quick and easy way to see how many rooms are available across all of your hotels in one place. Instead of checking each hotel separa... - [Profit and Loss Tab – British System (Head Office Consolidation)](https://help.kwentra.com/multi-property/profit-and-loss-tab-british-system-head-office-consolidation.md): View consolidated P&L for British-system clients, fully based on Head Office financial data. Business Value Centralizes all hotel financials for companies using the British accounting system with H... - [Room Category Filter in Multi-Property Availability Screen](https://help.kwentra.com/multi-property/room-category-filter-in-multi-property-availability-screen.md): Easily filter room availability across properties using Room Category codes. Below are the settings that will affect the new filter. Click "Rooms" from FO Settings Click "Room Type Categories" The... - [Sales Analysis by Voucher Number Report](https://help.kwentra.com/multi-property/sales-analysis-by-voucher-number-report.md): Easily track revenue across multiple hotels grouped by voucher number. 💡 Business Value This report provides cross-property insights on reservations that share the same voucher number . It enables... - [Transfer A Group To Another Property](https://help.kwentra.com/multi-property/transfer-a-group-to-another-property.md): The Group Reservation Transfer feature allows hotels under the same company to easily move group bookings between properties. It helps balance room availability, improve guest experience, and simpl... - [Transfer An Individual Reservation To Another Property](https://help.kwentra.com/multi-property/transfer-an-individual-reservation-to-another-property.md): The Reservation Transfer feature allows hotels within the same group to move individual bookings between properties. This improves reservation flexibility , supports central management , and helps... - [View Control Panel from Multi Property Availability](https://help.kwentra.com/multi-property/view-control-panel-from-multi-property-availability.md): Introducing the "View Control Panel" feature in Kwentra Multi-Property, designed for property managers seeking to streamline operations across multiple locations 🎯 Business Value Enables faster acc... - [Add Search Engine Code to your website](https://help.kwentra.com/online-booking/add-search-engine-code-to-your-website.md): Our widget design is responsive for any web screen size but in order to make it fit right we need first to make sure that you added it to your website correctly .So you need to make sure that : Con... - [Online Booking specific room selling](https://help.kwentra.com/online-booking/online-booking-specific-room-selling.md): Business Value: We added a way for Hotels to be able to sell specific rooms instead of room type and gusts can select rooms based on its pictures and availabilty How does it work: Add Pics to each... - [Online Booking URL Customization](https://help.kwentra.com/online-booking/online-booking-url-customization.md): Using the new Online Booking URL will help you customize a button/link on your website that your guests can click on to search for room types availability and prices. The Online Booking URL is desi... - [Add Items to POS invoice](https://help.kwentra.com/point-of-sale/cashiering/add-items-to-pos-invoice.md) - [Add Notes on Items Through Extras](https://help.kwentra.com/point-of-sale/cashiering/add-notes-on-items-through-extras.md): Whenever you want to accommodate your guests' special requests on their items order in POS Cashiering, the Extras Button can help you write free text to be sent along the order slip sent to the kit... - [Apply Fixed Discounts](https://help.kwentra.com/point-of-sale/cashiering/apply-fixed-discounts.md) - [Apply Manual Discounts on Items in POS](https://help.kwentra.com/point-of-sale/cashiering/apply-manual-discounts-on-items-in-pos.md) - [Apply Open Discount](https://help.kwentra.com/point-of-sale/cashiering/apply-open-discount.md): Using the Open Discount Option would help you apply fixed or percentage based discounts on the total of the invoice without the need of adding discounts manually on all items. Point of Sale → Cashi... - [Cashiering Void — Remove or Cancel Items Without Submitting](https://help.kwentra.com/point-of-sale/cashiering/cashiering-void-remove-or-cancel-items-without-submitting.md): Void unsubmitted items to remove them instantly, or void submitted items to cancel them before the next submission. Business Value Remove items added by mistake before submission — no void trace, n... - [Change Guest's Table](https://help.kwentra.com/point-of-sale/cashiering/change-guest-s-table.md) - [Customize Kitchen Orders](https://help.kwentra.com/point-of-sale/cashiering/customize-kitchen-orders.md) - [Finalize Guest Payments on POS](https://help.kwentra.com/point-of-sale/cashiering/finalize-guest-payments-on-pos.md) - [Order and Cashier Printers Error Messages Notification](https://help.kwentra.com/point-of-sale/cashiering/order-and-cashier-printers-error-messages-notification.md): The purpose of this error message is to communicate to the user that there's a problem with the printer they're trying to print from, whether the printer is offline or the door is not securely clos... - [Point of Sale Cashiering Overview](https://help.kwentra.com/point-of-sale/cashiering/point-of-sale-cashiering-overview.md) - [POS Customer Display Screen](https://help.kwentra.com/point-of-sale/cashiering/pos-customer-display-screen.md): POS Terminals now gives you the opportunity to display guests’ invoices on a separate screen showing their ordered items as they are added to them, view the cost per item and also the total cost th... - [POS Pay to Room Transactions Enhancement](https://help.kwentra.com/point-of-sale/cashiering/pos-pay-to-room-transactions-enhancement.md): Ensure accurate, auditable handling of POS invoice refunds posted to reservations or paymasters—preventing manual billing errors and enforcing a consistent financial trail. Business Value Preserves... - [Remove Items from POS Invoice](https://help.kwentra.com/point-of-sale/cashiering/remove-items-from-pos-invoice.md) - [Split Invoice Scenario](https://help.kwentra.com/point-of-sale/cashiering/split-invoice-scenario.md) - [Transfer Point of Sale Bills & Charges to a PayMaster](https://help.kwentra.com/point-of-sale/cashiering/transfer-point-of-sale-bills-charges-to-a-paymaster.md): In the scenario where your staff take meals or beverages for your POS Outlet that you would like to transfer to a PayMaster to be able to close the bill and charge them for it later. Also, when the... - [Add a Terminal to POS Outlets](https://help.kwentra.com/point-of-sale/point-of-sale-settings/add-a-terminal-to-pos-outlets.md): Adding a terminal to your outlet allows your waiters and cashiers to gain access and serve your guests. Having multiple outlets help you run a faster operation and have you waiters/cashiers work si... - [Add an Item to POS Menus](https://help.kwentra.com/point-of-sale/point-of-sale-settings/add-an-item-to-pos-menus.md): To add an item to POS in order to include it in your menus, you should follow the below steps: Point of Sale → Settings → Item → Add New In order to fill the mandatory fields to add an item, please... - [Add Condiments to Items](https://help.kwentra.com/point-of-sale/point-of-sale-settings/add-condiments-to-items.md): Condiment Groups are used on items to give multiple options for selling/preparing for the same item without the need of adding separate items for them. Condiment Groups are utilized in the below sc... - [Add or Remove Restaurant Tables - Restaurant Layout](https://help.kwentra.com/point-of-sale/point-of-sale-settings/add-or-remove-restaurant-tables-restaurant-layout.md): When you need to add or remove tables from your restaurant and you want the restaurant layout to match the real scene, you should follow the below steps: Point of Sale → Settings → Outlets → Select... - [Auto-Lock POS Terminals](https://help.kwentra.com/point-of-sale/point-of-sale-settings/auto-lock-pos-terminals.md): A normal flow of the users of Point of Sale Cashiering is to lock their terminal after submitting the order to the kitchen using their own cashiering PIN. Now you can easily mark the Terminal to lo... - [Cashier PIN can't access outlet - no matching PIN code to selected store](https://help.kwentra.com/point-of-sale/point-of-sale-settings/cashier-pin-can-t-access-outlet-no-matching-pin-code-to-selected-store.md): When you get an error while trying to use your Cashier PIN on one of your outlets no matching PIN code to selected store, this only means that this user is not linked to the outlet. Read more about... - [Clear Outlet Tables Automatically](https://help.kwentra.com/point-of-sale/point-of-sale-settings/clear-outlet-tables-automatically.md): The standard color coding for POS Tables in any outlet is three stages as below: Green: Table is ready to receive guests. Yellow: Table awaits covers removal and cleaning. Red: Table is occupied an... - [Fixed Discounts Settings](https://help.kwentra.com/point-of-sale/point-of-sale-settings/fixed-discounts-settings.md): Fixed Discounts are used when you would like to apply a specific percentage/amount discount on certain items in your menus. Fixed Discounts are useful in the below scenarios: * Apply a discount on... - [Loyalty Points Redemption from POS](https://help.kwentra.com/point-of-sale/point-of-sale-settings/loyalty-points-redemption-from-pos.md): Users can now settle the guest’s invoice directly from the Redeem Screen of the loyalty points,the system should generate a pop-up window that allows the user to settle the invoice directly instead... - [Menu Item Configuration](https://help.kwentra.com/point-of-sale/point-of-sale-settings/menu-item-configuration.md): Menu Items Configuration is an important step in order for the menu and the items under it to appear in the restaurant you desire, before you proceed with the menu item configuration you need to ma... - [Send Kitchen Orders to multiple POS Printers](https://help.kwentra.com/point-of-sale/point-of-sale-settings/send-kitchen-orders-to-multiple-pos-printers.md): When sending a kitchen order that would be prepared at 2 or 3 different ends at your restaurant, you would need every kitchen/bar/lounge responsible for this order to be notified via printer/displa... - [Set Menu Item Creation](https://help.kwentra.com/point-of-sale/point-of-sale-settings/set-menu-item-creation.md): The new feature allows the ability to create special menus with different items assigned with special prices to be used whenever it’s convenient. Outlets now have the option to add Set menus such a... - [House Use Report](https://help.kwentra.com/point-of-sale/reports/house-use-report.md): Quickly analyze complimentary hotel consumption with advanced filters and officer-level item summaries. Business Value Enables hotels to track and analyze all complimentary item consumption by auth... - [Outlet's Revenue by Country Report](https://help.kwentra.com/point-of-sale/reports/outlet-s-revenue-by-country-report.md): Analyze your outlet revenue by guest nationality to optimize business strategies and understand your customer base. Business Value Provides key insights into outlet/store performance by guest natio... - [Set Menu Report](https://help.kwentra.com/point-of-sale/reports/set-menu-report.md): Report Business Value: This report helps in generating the item sales for the items you choose to be Set Menu Items to see them separately. View sales for Set Menu Items separately away from other... - [Store Sales Invoices Report](https://help.kwentra.com/point-of-sale/reports/store-sales-invoices-report.md): Report Business Value: The Store Sales Invoices Report help you see all the invoices on your outlet, whether the invoice was settled or still opened you can view the value of each invoice and the i... - [Kwentra Hardware/Software Compatibility List](https://help.kwentra.com/prerequisites/kwentra-hardware-software-compatibility-list.md): Minimum and suggested hardware and software requirements for running Kwentra, including PC specs and Point of Sale devices. - [Kwentra's Reservation States](https://help.kwentra.com/prerequisites/kwentra-s-reservation-states.md): An overview of the 5 reservation states used in Kwentra and what each one means. - [Proxy Virtual Machine Setup](https://help.kwentra.com/prerequisites/proxy-virtual-machine-setup.md): Proxy Download Settings: 1. Download the recommended virtual box, after download completion run the program and install it. https://www.virtualbox.org/wiki/Downloads 2. After installation you will... - [Add/Edit a kwentra User](https://help.kwentra.com/settings/general-settings/add-edit-a-kwentra-user.md): Adding a new user to your system is only allowed for General Managers and other officers at your hotel. Follow the below steps to successfully add a user to your system. Settings → Users → Add New... - [Add Room Type Custom Tags](https://help.kwentra.com/settings/general-settings/add-room-type-custom-tags.md): Adding Room Type custom tags help you in easily searching and finding the room types you search for. How? Adding custom tags happens from general settings screen. Home → Settings → Custom Tags Your... - [Automatic Night Turn Settings](https://help.kwentra.com/settings/general-settings/automatic-night-turn-settings.md): This feature allows you to select the exact time you would like the Night Turn Process to take place. * Click on Settings from Home Page. * Click on Advance Night from the left side. * Select Advan... - [How to add GL Accounts Custom Tags?](https://help.kwentra.com/settings/general-settings/how-to-add-gl-accounts-custom-tags.md): What are GL Accounts Custom Tags? GL Accounts Custom Tags Feature is a flag that we add to your GL accounts to make it easier to group accounts together in the Income Statement Report using specifi... - [User Templates & Custom Uploads](https://help.kwentra.com/settings/general-settings/user-templates-custom-uploads.md): User Templates and Custom Uploads work hand in hand to give you the flexibility to share whatever information with your online guests. Your Custom Template should include the below components: * Th... - [How do I create a promotion code for my website's guests?](https://help.kwentra.com/settings/online-booking-settings/how-do-i-create-a-promotion-code-for-my-website-s-guests.md): Creating promotions is important to generate higher occupancy and revenue across all seasons, whether its summer or winter or even long weekends you can create discounts to promotion code users onl... - [Online Booking Reference Links](https://help.kwentra.com/settings/online-booking-settings/online-booking-reference-links.md): In order to customize your online booking widget to include general policies, disclaimers etc, you would need to understand the Reference Links and where exactly they affect your system. Online Boo... - [2019 Release Notes](https://help.kwentra.com/system-updates/2019.md): All Kwentra product updates released in 2019. - [2020 Release Notes](https://help.kwentra.com/system-updates/2020.md): All Kwentra product updates released in 2020. - [2021 Release Notes](https://help.kwentra.com/system-updates/2021.md): All Kwentra product updates released in 2021. - [2022 Release Notes](https://help.kwentra.com/system-updates/2022.md): All Kwentra product updates released in 2022. - [2023 Release Notes](https://help.kwentra.com/system-updates/2023.md): All Kwentra product updates released in 2023. - [2024 Release Notes](https://help.kwentra.com/system-updates/2024.md): All Kwentra product updates released in 2024. - [2025 Release Notes](https://help.kwentra.com/system-updates/2025.md): All Kwentra product updates released in 2025. - [2026 Release Notes](https://help.kwentra.com/system-updates/2026.md): All Kwentra product updates released in 2026.