> ## Documentation Index
> Fetch the complete documentation index at: https://help.kwentra.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Kwentra's Reservation States

> An overview of the 5 reservation states used in Kwentra and what each one means.

For every reservation on our systems, there would be **1 state out of 5 reservation states** shown in the top right of the reservation page once you open it from **General Inquiry.**

Kwentra follows international standards — the terminologies below are commonly used across hotels worldwide.

* **Expected:** any new reservation made on the system takes the status Expected, which means the reservation is confirmed and we're expecting the guest to check in.
* **Checked In:** indicates that the guest's check-in date is due and the customer has arrived and checked into the room. The guest's billing balance starts on the check-in date and ends on the check-out date.
* **Checked Out:** indicates that the reservation's check-out date is due and the guest has checked out of the room. A guest cannot check out unless all open balances are paid and settled.
* **No Show:** the check-in date has passed and the guest was expected to arrive but failed to do so.
* **Canceled:** the reservation has been canceled from the system for any given reason.

## Can I change a reservation state manually?

Yes — as long as the Night Turn for the following day hasn't run yet, you can change the reservation's state manually.