Skip to main content
Link your Kwentra user to the Google Authenticator app. After that, you log in with your password and a code from the app. Lost the app or your phone? Ask an admin to reset your 2FA.

​
Before You Start

  • A smartphone.
  • Your Kwentra username and password.

​
How It Works

​
1. Install Google Authenticator on Your Phone

  1. Open Google Play (Android) or the App Store (iPhone).
  2. Search for Google Authenticator by Google LLC.
  3. Install the app.
Google Authenticator by Google LLC on Google Play

​
2. Turn On 2FA in Kwentra

  1. Go to manage.kwentra.com.
  2. Click your username at the top right. The user menu opens.
  3. Click Account security.
Account security in the user menu
  1. The Account Security page says 2FA is not enabled for your account. Click Enable Two-Factor Authentication.
Enable Two-Factor Authentication button on the Account Security page
  1. If the next page shows only Sign In and Cancel, click Sign In. A QR code appears.

​
3. Scan the QR Code and Confirm

  1. Open Google Authenticator on your phone.
  2. Tap +, then Scan a QR code.
  3. Point your camera at the QR code on the Kwentra screen. The app adds your Kwentra user and shows a 6-digit code.
  4. Type the 6-digit code in the field under the QR code.
  5. Click Sign In.
  6. When setup is done, click Back To Home.
QR code, code field and Sign In button on the setup page Entered token is not valid message

​
4. Log In with 2FA

From now on, every login has two steps.
  1. Enter your username and password. Click Sign In.
  2. The Authenticator OTP field opens.
  3. Open Google Authenticator and type the 6-digit code for Kwentra.
  4. Click Sign In.
Authenticator OTP field on the login page
  1. On the Welcome Back page, choose where to go: Dashboard, Multi Property, or an instance.
  2. If you pick an instance, click Get Started.