Channel Manager Logs – Tour Operator Reservations

Use the logs to see every reservation a tour operator sends and what happened to it.

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Business Value

• See every new, changed, or dropped reservation from a tour operator.
• Know what happened, when, and why.

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Use Cases

• The reservation bot shows the exact reason it dropped a booking.
• A guest arrives, but the reservation did not. Check the import log.
• A reservation changed many times. See every change.
• Front office staff open the reservation from its link and fix it fast.
• Tour operator teams work with the property to fix mismatches.

Go to manage.kwentra.com Click “Channel Management” Expand any Tour Operator Click “Logs”

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📑 What Gets Logged?

For each reservation that is created, updated, or dropped, the log keeps:

• Reservation ID (links to the Front Office reservation, if there is one)
• Voucher Number
• Action Taken: Create / Update / Cancel / Dropped
• Bot Process Events: Start & End
• Request & Response Messages (you can search them)
• Error Codes / Drop Reasons

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🔍 Filters

• Reservation ID
• Voucher Number
• Date Range (Start/End)
• Time Range
• Description: Create, Update, Cancel, Bot Process
• Status Code
• Request/Response Keyword Search