Track and review all reservation sync activity from Tour Operators in real-time using detailed logs.Documentation Index
Fetch the complete documentation index at: https://help.kwentra.com/llms.txt
Use this file to discover all available pages before exploring further.
Business Value
This enhancement empowers your Channel Manager operations with greater visibility, control, and auditability over all reservation syncs coming from connected Tour Operators. Whether it’s a new booking, a change, or a dropped reservation, now you’ll know what happened, when, and why.Use Cases
✅ The reservation bot now provides the exact reason for dropping a booking. ✅ A guest arrives, but the reservation doesn’t — check the import log. ✅ A reservation is updated multiple times — track every modification. ✅ Your front office team can hyperlink to the reservation for quick resolution. ✅ Tour Operator teams can work closely with properties to resolve mismatches. Go to manage.kwentra.com
Click “Channel Management”
Expand any Tour Operator
Click “Logs”
📑 What Gets Logged?
For each reservation synced (created/updated/dropped), the following are stored:- Reservation ID (linked to FO if applicable)
- Voucher Number
- Action Taken: Create / Update / Cancel / Dropped
- Bot Process Events: Start & End
- Request & Response Messages: searchable
- Error Codes / Drop Reasons
🔍 Filters Available:
- Reservation ID
- Voucher Number
- Date Range (Start/End)
- Time Range
- Description: Create, Update, Cancel, Bot Process
- Status Code
- Request/Response Keyword Search
