Business Value
This enhancement empowers your Channel Manager operations with greater visibility, control, and auditability over all reservation syncs coming from connected Tour Operators. Whether it’s a new booking, a change, or a dropped reservation, now you’ll know what happened, when, and why.Use Cases
✅ The reservation bot now provides the exact reason for dropping a booking. ✅ A guest arrives, but the reservation doesn’t — check the import log. ✅ A reservation is updated multiple times — track every modification. ✅ Your front office team can hyperlink to the reservation for quick resolution. ✅ Tour Operator teams can work closely with properties to resolve mismatches. Go to manage.kwentra.com
📑 What Gets Logged?
For each reservation synced (created/updated/dropped), the following are stored:- Reservation ID (linked to FO if applicable)
- Voucher Number
- Action Taken: Create / Update / Cancel / Dropped
- Bot Process Events: Start & End
- Request & Response Messages: searchable
- Error Codes / Drop Reasons
🔍 Filters Available:
- Reservation ID
- Voucher Number
- Date Range (Start/End)
- Time Range
- Description: Create, Update, Cancel, Bot Process
- Status Code
- Request/Response Keyword Search
