Room Rack

The Room Rack shows all your rooms and their reservations on one screen. You can find rooms, book, move and check in guests from here.

​

Business Value

• Shows every room and reservation in one view.
• Finds free rooms for any dates in seconds.
• Books, moves and checks in guests without leaving the screen.
• Flags guests and rooms that need attention at a glance.

​

Use Cases

• A receptionist filters vacant rooms for next weekend and books one with Quick Add.
• A shift leader drags a reservation to another room when the guest asks to move.
• A housekeeping supervisor sets a room out of order and assigns a cleaning task.

​

How It Works

​

Room Rack Basics

This video covers the basics, including check-in and undoing a check-in.

​

Find Rooms

​

Search

Click the magnifying glass on the Room Rack. You can search by:

• Room numbers: a range, from room x to room y.
• Room type
• Channel: the channel or travel agency.
• Reservation state: expected or checked in.
• Housekeeping state: dirty, clean and so on.
• Maintenance state: all your out of order rooms.
• Housekeeping block: the block the rooms are assigned to.

Click Search to filter the rack. Click Reset to show all rooms again.

​

Show Vacant Rooms Only

The Show Vacant Rooms Only filter shows only the rooms that are free between two dates.

• The selected dates are highlighted in blue.
• Occupied rooms are hidden.
• Use it to book rooms back to back.
• You can combine it with other filters and searches.

​

Room and Room Type Features

• Click a room number to see that room’s features.
• Click a room type to see the features of all rooms of that type.

​

Number of Rooms

Use the Number of Rooms list to choose how many rooms the rack shows.

• The rack opens with 100 rooms.
• You can show up to 200 rooms at once.

​

Add a Reservation

​

Quick Add

Select dates on the rack, then Options → Quick Add. The room rate shows per night before you continue with the rest of the reservation.

​

Manual Rate

In Quick Add, you can mark the reservation as a manual rate. The option shows after you pick the channel.

• Rate Amount and Currency apply to all nights.
• You cannot create the reservation until both are filled.

​

Add a New Reservation

​

Add a Reservation With an Add-on Package

​

Advance Add

Advance Add creates a reservation with more detail than Quick Add.

​

Manage Reservations

​

Check In a Guest

​

Move a Reservation

Drag a reservation to change its dates, its room type, or both.

1. Find the reservation you want to change.
2. Click and hold it, then drag it to the new place on the rack.

3. Confirm the change details.

To schedule a move for a later date, see Scheduled Room Moves on the Room Rack.

​

Cancel a Reservation

​

Manage Rooms

​

Set a Room Out of Order

​

Assign Housekeeping Tasks

1. Click the three dots next to the room number.

2. Choose the action you need, then click Assign Task.
3. Select the staff member.
4. Select the task.
5. Click Save.

​

Guest Flag Icon

A reservation bar shows a colored flag icon when its guest has a guest flag.

• The icon has the color set for that guest flag.
• Hover over it to see the flag’s description, for example Booking.com.
• It shows in both the daily and hourly views.
• Guests with no flag show as before.
• A reservation with an alert and a flagged guest shows both icons.
• Reservation bar colors do not change. They still show the reservation state.