- Expected: any new reservation made on the system takes the status Expected, which means the reservation is confirmed and we’re expecting the guest to check in.
- Checked In: indicates that the guest’s check-in date is due and the customer has arrived and checked into the room. The guest’s billing balance starts on the check-in date and ends on the check-out date.
- Checked Out: indicates that the reservation’s check-out date is due and the guest has checked out of the room. A guest cannot check out unless all open balances are paid and settled.
- No Show: the check-in date has passed and the guest was expected to arrive but failed to do so.
- Canceled: the reservation has been canceled from the system for any given reason.
Prerequisites
Kwentra's Reservation States
An overview of the 5 reservation states used in Kwentra and what each one means.
For every reservation on our systems, there would be 1 state out of 5 reservation states shown in the top right of the reservation page once you open it from General Inquiry.
Kwentra follows international standards — the terminologies below are commonly used across hotels worldwide.