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Leave a note on a reservation that pops up for every staff member who opens it.

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Business Value

  • Shares guest and billing information in writing, not by word of mouth.
  • Shows the alert to the right division only.
  • Alerts a whole group of reservations in one step.
  • Keeps a full history of every change for audit.
  • Lists every alert across all reservations on one screen.

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Use Cases

  • A receptionist warns the next shift that a guest pays by company letter.
  • A front desk agent flags a 30-room group with one arrival instruction.
  • A reservations manager adds a payment alert to a group before it splits.
  • A duty manager searches every pending alert for today.

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How It Works

Alerts button on the reservation screen

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Add an Alert

  1. Click Alerts at the top of the reservation.
  2. Click Add Alert.
  3. Choose a start date. It can be before the system date.
  4. Choose an end date. It cannot be before the system date.
  5. Type the alert content.
  6. Choose whether the alert should Pop Up.
  7. Click Save.
  • After saving, you can edit or delete the alert.
  • Click Done to change its state from pending to done.
  • The Alerts button counts pending alerts only.
  • You cannot edit an ended alert or change its dates.
You can also click the Alerts button in the Individual Reservations list. You do not need to open the reservation.

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Where Alerts Pop Up

A pop-up alert shows when you open:
  • The reservation.
  • The reservation’s billing screen.
  • The reservation as a pop-up.

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Assign an Alert to a Division

Assign the alert to one or more divisions. Only users in those divisions see it pop up.

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Alert History

The History tab in Alerts logs:
  • When the alert was created.
  • Every change to its content, dates or division.
  • When it was marked done.
  • When it was deleted.

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Bulk Add Alerts

Add one alert to every selected reservation. Bulk Alerts sits under Bulk Edit in the Actions menu.
  • The action uses ticked rows only, not your whole search result.
  • With nothing ticked you get: Please select at least one reservation.
  • Any status works. There is no separate permission for alerts.
The dialog lists the selected reservations by ID and guest name. Then fill in one row of fields:
  • One date range covers the whole batch. It does not follow each stay.
  • Saving creates one alert per reservation, all identical, each Pending.
  • Existing alerts do not change. Each reservation gains one more.
  • Each new alert gets its own Created entry in the History.

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Group Reservation Alerts

An alert on a group reservation shows on every individual reservation under it.
  • Click the bell icon to see earlier alerts and add a new one.
  • You can assign it to a division, like an individual alert.
  • The History tab logs every change.

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Alerts Screen

The Alerts screen lists the alerts on every reservation: pending, done and ended, pop-up or not. Group alerts show the group’s name as the guest name. Alerts screen and search form

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Search Alerts

  • An alert from the 1st to the 10th shows when you search the 5th to the 6th.
  • If Date To is before Date From, you see a message. The search does not run.
  • Reset clears every field, dates included. It does not bring back the default dates.
  • Export Data uses the same filters. The file always matches the screen.
  • Click a Reservation ID to open the reservation. Click a Guest Name to open the guest profile.

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General Alerts

A general alert (trace) is not linked to any reservation. You can assign it to a division.
  1. Open Front Office → Alerts.
  2. Click Add Alert.
Add Alert on the Alerts screen for a general alert Filter by type General to find them. Click the pen icon to edit one. General alerts filtered by type, with the pen icon to edit

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Update: September 15, 2026

You can now search alerts over a date range, and by the alert text.
  • Date From and Date To replace the single Date field.
  • Content is a new search field.
See Search Alerts.