Free Room Upgrade from Room Blocking Screen

Documentation Index

Fetch the complete documentation index at: https://help.kwentra.com/llms.txt

Use this file to discover all available pages before exploring further.

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Business Value

• Streamlines the process for granting complimentary room upgrades, saving time for front office staff.
• Reduces manual errors by eliminating extra navigation and redundant updates to the “Room To Charge” field.
• Ensures a smoother, more consistent guest experience during check-in and reservation management.
• Aligns the room blocking workflow with the individual reservation upgrade process.

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Use Cases

• The front office agent wants to upgrade a loyal guest to a higher room type at no extra cost, directly while blocking the room.
• Operations manager audits room assignments and performs multiple upgrades during busy periods without switching screens.
• Staff with proper permissions efficiently grant complimentary upgrades without risking charging the higher rate.

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Technical Know-How

• Go to Front Office → Room Blocking.
• When updating the Room Type for a reservation:
  • If the user has the “Free Room Upgrade” permission, a Free Room Upgrade pop-up will appear.
• The pop-up follows the same design and workflow as the existing feature.
• In the pop-up, you can:
  • Confirm the upgrade is complimentary (not charged to the guest).
  • The system will automatically update the “Room To Charge” field to reflect the original (lower) room type price, ensuring no overcharging.
• Complete the upgrade and proceed with the rest of the workflow as usual.

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Permissions & Behavior

• Only users with the “Free Room Upgrade” permission will see the upgrade pop-up when changing room types from the Room Blocking screen.
• The behavior and UI are identical to the Individual Reservation upgrade pop-up to ensure consistency.
• No impact on users without permission; the screen behaves as before.