Business Value
- Streamlines the process for granting complimentary room upgrades, saving time for front office staff.
- Reduces manual errors by eliminating extra navigation and redundant updates to the “Room To Charge” field.
- Ensures a smoother, more consistent guest experience during check-in and reservation management.
- Aligns the room blocking workflow with the individual reservation upgrade process.
Use Cases
- The front office agent wants to upgrade a loyal guest to a higher room type at no extra cost, directly while blocking the room.
- Operations manager audits room assignments and performs multiple upgrades during busy periods without switching screens.
- Staff with proper permissions efficiently grant complimentary upgrades without risking charging the higher rate.
Technical Know-How
- Go to Front Office → Room Blocking.
- When updating the Room Type for a reservation:
- If the user has the “Free Room Upgrade” permission, a Free Room Upgrade pop-up will appear.
- The pop-up follows the same design and workflow as the existing feature.
- In the pop-up, you can:
- Confirm the upgrade is complimentary (not charged to the guest).
- The system will automatically update the “Room To Charge” field to reflect the original (lower) room type price, ensuring no overcharging.
- Complete the upgrade and proceed with the rest of the workflow as usual.
Permissions & Behavior
- Only users with the “Free Room Upgrade” permission will see the upgrade pop-up when changing room types from the Room Blocking screen.
- The behavior and UI are identical to the Individual Reservation upgrade pop-up to ensure consistency.
- No impact on users without permission; the screen behaves as before.