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Send a public confirmation link directly to a guest’s WhatsApp from any reservation, or copy the link to share it manually.

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Business Value

  • Speeds up guest communication by sending confirmation links instantly via WhatsApp.
  • Reduces manual steps — no need to copy links and open WhatsApp separately.
  • Validates and auto-corrects guest mobile numbers based on country code before sending.
  • Supports custom confirmation templates, ensuring guests receive a branded confirmation.
  • Works for both individual and group reservations from a single consistent flow.

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Use Cases

  • Front desk agent shares the confirmation link via WhatsApp after a reservation is made — the guest receives it instantly on their phone.
  • Reservations manager copies the public confirmation link to paste into an email or messaging platform.
  • Group coordinator enters the group contact’s mobile number to send the confirmation link for a group booking.

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How It Works

Where: Front Office → Individual Reservations → Select Reservation → Print → Confirmation
Also available at: Front Office → Group Reservations → Select Reservation → Confirmation
Print / Email menu showing the Confirmation and Confirmation (No Rate) options Two new buttons appear when viewing the Confirmation: Click Copy Public Link to copy the confirmation’s public URL to your clipboard. You can then paste it into any channel — email, chat, or SMS.

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Share Via WhatsApp

Click Share Via WhatsApp to open a WhatsApp message pre-addressed to the guest’s mobile number with the confirmation link as the message text. Confirmation dialog with the Copy Link and Share via WhatsApp buttons For Individual Reservations: The system automatically looks up the mobile number from the main guest profile:
  1. If the guest profile has a Mobile number → uses it directly.
  2. If Mobile is empty → falls back to the Telephone field.
  3. If both are empty → displays a prompt with a Mobile Number field and a Save & Send button. Enter the number and click Save & Send to save it to the guest profile and send.
For Group Reservations: A Mobile Number field is displayed for you to enter the number that should receive the WhatsApp message. Mobile Number Formatting The system automatically corrects common formatting issues before sending:
Number formatAction
Starts with 00Replaced with + (e.g., 0020 → +20)
Starts with a digit (no country code)Country code added based on the guest’s nationality
Starts with +Used as-is
Note: If the instance has a custom confirmation template, the shared public link renders that custom template for the guest.