Ensure accurate, auditable handling of POS invoice refunds posted to reservations or paymasters—preventing manual billing errors and enforcing a consistent financial trail.Documentation Index
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Business Value
- Preserves financial integrity between POS and guest billing.
- Enforces correct workflow and audit trail for all POS pay-to-room postings.
Use Cases
- A guest settles a restaurant bill by charging it to their room, but later needs a refund.
- The cashier or accountant tries to reverse the revenue posting manually from the reservation or paymaster billing.
- The system now blocks manual cancellation or adjustments, guiding users to process refunds correctly from POS.
How to Use This Feature
- When a POS invoice is paid to a reservation or paymaster using “Pay to Room”, the system automatically posts the revenue on the guest’s billing.
- If a refund is required for this invoice, do not attempt to cancel, split, or adjust the posting from the reservation or paymaster billing screens.
- Instead, process the refund directly from the POS system for the original invoice.
- If you attempt to cancel or adjust such a posting from billing, you’ll see a validation message:
- “Posting is linked to POS invoice $invoice number, Please refund from POS.”
- This ensures all reversals are properly recorded in both POS and billing systems, maintaining a clear financial record.
Additional Notes & Validations
- Manual cancellation, splitting, or adjustment of POS pay-to-room revenue postings is blocked from both Reservation and Paymaster Billing.
- Refunds must always be processed from the POS for these postings.
- This behavior helps avoid errors that previously led to stuck invoices or inconsistent financial data.