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Void unsubmitted items to remove them instantly, or void submitted items to cancel them before the next submission. Business Value
  • Remove items added by mistake before submission — no void trace, no invoice clutter.
  • Cancel previously submitted items without forcing an immediate invoice submission.
  • Full control over the void process — nothing is auto-submitted, you decide when to submit.
  • Waste, Discount %, and Discount Amount actions are limited to a single item for accuracy.
Use Cases
  • Waiter adds the wrong dish before submitting — they void it and it disappears completely from the order, no void line left behind.
  • Cashier needs to cancel a submitted item — a void line is created and held until they tap Submit, keeping control over when the kitchen receives the cancellation.
  • Supervisor tries to apply a waste action on two items at once — the system blocks the action and requires selecting a single item.
How It Works Voiding an Item
  1. Select one or more items on the cashiering screen.
  2. Tap Void.
The system behaves differently depending on whether the item has been submitted: If the Item Was Not Yet Submitted
  • The item is removed from the order immediately — no trace, no void line.
If the Item Was Previously Submitted
  • A void line is added directly after the voided item.
  • Both the voided item and the void line are shown with a reddish background so they stand out clearly.
  • The void line is NOT submitted automatically — it is sent only when you tap Submit.
Single-Item Restriction for Waste, Discount %, and Discount Amount The following actions are only allowed when exactly one item is selected:
  • Waste
  • Discount %
  • Discount Amount