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Report Business Value: This housekeeping report is used to validate and monitor the actual status of the room alongside the actual number of guests occupying a room. This report is essential for housekeepers to report if there’s any discrepancy between what the reservations/front desk teams have added on the reservation and the actual situation. Example 1: the housekeeper found that the room has 2 adults and 2 kids while the reservation is created for 2 adults only. Example 2: the housekeeper found that room 101 is vacant on the system while there’s guests occupying the room with no reservation. N.B: this report can only run on today’s date “current system date”.
How it works?
Reports → FO → Housekeeping → Housekeeping discrepancy
  1. Select today’s date or the current system date.
  2. Choose to Preview or the Export option you desire i.e. Excel “XLS / XLSX / ODS” or PDF.
Report Column Outcome:
  • Date: returns the current audit date of the system you are running the report for.
  • Room Number & Type: returns the room number and its type.
  • Expected State: returns the expected condition of the room whether it’s expected to be occupied or vacant.
  • Actual State: returns the actual input from the housekeeper whether the room is actually occupied or vacant.
  • Expected Adults/Children: returns the expected number of guests for each room number.
  • Actual Adults/Children: returns the actual input from the housekeeper whether there’s a change in the number of guests in each room.