How do I add alerts to a group reservation?

It is very important for staff members to communicate vital information about a guest or a billing related matter on a certain reservation with each other, rather than doing this verbally you can use the new Alerts Feature from kwentra. You can now add Alerts to a group reservation in which reflects on all individual reservations under the main group that has the alert added on it. Important Note: changes to any alert added on the group reservation will not reflect on all individual reservations under the group after they are split. Make sure to update your notes on the group before split process. Front Office → Group Reservations → Alerts Button Once you click on the bell icon for alerts, you get the previously added alerts and the option to add a new alert. Front Office → Alerts The alerts listing screen would show the alerts added on the group reservations where the guest name shows the name the group reservation was created under.

Update: 30th of October, 2022 You can now add alerts and assign them to a specific department “division”. Only the users under this division would get to see the alert popup, if a user outside of the division that the alert is assigned to opens the reservation; the alert won’t pop up.

Update: 20th of November, 2022 Similar to the alerts on individual reservations, the alerts history is now available on the alerts tab, every interaction with any alert is now documented for audit purposes. The below points are expected to appear in the new history tab:

The log of creation.
The log of every change and the change that took place.
Any changes to the content of the alert, its dates and the assigned division.
The log of marking the alert as done.
The log of alert deletion.

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