Cancellation / No Show Charges Collection

When a reservation state changes to be Canceled or No Show, this sometimes comes with fees that the guest should pay. Below is how this feature works. Before using this feature, first you need to define the department flag from settings and link it to the desired revenue department. Front Office → Settings → Default Flags

Here you select the revenue department you want to collect the Cancellation or No Show fees on, you can link the department flag to the same revenue department for room charge. If you would like to see the revenue of Cancel/NS charges then separate revenue departments should be created for them.

Now the settings are done, from the billing screen for canceled / no show you would find the new feature. For reservation state Canceled you would find the button Cancellation Charges.

For reservation state No Show you would find the button No Show Charges.

Clicking on any of the buttons would trigger a dialogue to add the charges you desire. The default revenue department you selected from the default flags settings is populated by default.

After saving the guest’s balance increases and now payment can be collected for Cancellation or No Show.

Documentation Index