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Track all cancelled and no-show reservations by date range — including guest country, nights, and foreign currency totals. Business Value
  • Review all cancellations and no-shows for any date range in one place.
  • Filter by state: No Show, Canceled, or both.
  • See total stay in both base and foreign currency per reservation.
  • Identify booking channels and rate codes linked to cancellations.
Use Cases
  • Revenue manager runs the report weekly to spot no-show patterns by country and channel.
  • Front desk supervisor reviews the day’s cancellations to confirm reasons are logged.
  • Finance team exports the report to reconcile foreign currency stays against base currency totals.
How It Works Running the Report Where: Reports → FO → FrontDesk → Cancelled and No Show Reservations
ParameterDescription
From Action DateStart of the date range for the cancellation or no-show action.
To Action DateEnd of the date range for the cancellation or no-show action.
StateFilter results: No Show / Canceled / Canceled and No Show.
File TypeChoose XLS, XLSX, ODS, or PDF.
New: The date filter parameters were renamed from ‘From Date’ and ‘To Date’ to ‘From Action Date’ and ‘To Action Date’ to better reflect that the date range filters on when the cancellation or no-show action occurred. Note: Use Download, Preview, or Print to run the report after selecting your filters. Report Columns New: Nights and Country columns were added. Total Stay (base currency) was added after Rate Code. New: The existing ‘Total Stay’ column was renamed to ‘Base Total Stay’. A new Total Stay column (foreign currency) and Currency column were added.
ColumnDescriptionExample
Reservation IDUnique reservation number — clickable link to the reservation.9
NameFull name of the guest.Halima Saleh
RoomRoom number assigned to the reservation.539
NightsNumber of nights for the stay.4
ArrivalCheck-in date.2025-01-03
DepartureCheck-out date.2025-01-07
Voucher NoReservation voucher reference number.33-1
AdultsNumber of adults on the reservation.2
ChildrenNumber of children on the reservation.0
CountryCountry of the guest.Saudi Arabia
StateReservation state: No Show or Canceled.No Show
CancelledDate the reservation was marked as no-show or cancelled.2025-01-03
UserStaff user who processed the cancellation or no-show.Ahmed.ali
ChannelBooking channel used for the reservation.Al Dyiafah travel
Rate CodeRate plan applied to the reservation.Group BB
Base Total StayTotal stay in the property’s base currency (Rate + Included Packages). Previously called ‘Total Stay’.2,300.00
Total StayTotal stay in the reservation’s foreign currency (Rate + Included Packages).2,300.00
CurrencyCurrency of the reservation.SAR
ReasonReason recorded for the cancellation or no-show.Guest request