Guest Birthdays Report

Documentation Index

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Business Value

• Enhance guest experience with birthday greetings or amenities.
• Allow front desk to plan for special touches or upselling opportunities.
• Strengthen guest loyalty by personalizing their stay.
• Streamline operations—easy identification and filtering of in-house birthdays.

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Use Cases

• Reception prepares birthday surprises (cake, room decoration) for in-house guests.
• Marketing team sends birthday emails to guests during their stay.
• Restaurant staff get advance notice to greet guests at breakfast.
• Housekeeping coordinates with the front desk for special requests on birthday dates.

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How to Use the Guest Birthdays Report

1. Location
   • Reports → FO → Frontdesk → Guest Birthdays
2. Filters & Options
   • Date Range: Select the start and end dates to view birthdays within a specific period.
   • Reservation Status: Filter by Checked In, Expected, Checked Out, No Show, or Canceled.
   • Group By: Option to group birthdays by Nationality or Guest Flag.
   • File Type: Download as XLS, XLSX, ODS, or PDF.
3. Columns Explained
   • Room: Guest’s room number.
   • Name: Guest’s full name.
   • Birth date: Date of birth coming from the guest’s profile.
   • Nationality: Guest’s nationality.
   • Guest Flag: Special guest flag (e.g., Honeymooners).
   • Arrival: Arrival date of the reservation.
   • Departure: Departure date.
   • Reservation Status: Checked In, Expected, etc.