Instantly see all reservations due to arrive on any day or period, with full booking and guest details, supporting smooth hotel operations.Documentation Index
Fetch the complete documentation index at: https://help.kwentra.com/llms.txt
Use this file to discover all available pages before exploring further.
Report Business Value
- Get a real-time list of all arrivals for any selected date or period—no reservation missed!
- View all booking and guest details (room, type, guest names, stay dates, voucher, market, meal plan, etc.) at a glance.
- See source/channel info for each reservation to monitor booking trends.
- Identify group, FIT, and special arrivals for focused guest service.
- Internal notes (when enabled): Front desk and management stay updated on special instructions.
Use Cases
- Front Desk: Prepares daily check-in sheets, flags VIP or group arrivals, reviews internal notes.
- Reservations: Verifies bookings from key channels, handles overbooking or group requests.
- Management: Tracks room/occupancy for operational planning.
- Housekeeping/F&B: Forecasts arrivals to align services.
How does it work?
Navigation:Reports → FO → FrontDesk → Expected Arrival
Steps:
- Select the date range (use the same date for both fields to view a single day).
- Choose output options:
- Include/exclude rates
- Filter by channel, rate code, or room type (optional)
- Include internal notes (optional)
- Set grouping (channel, market, meal plan, etc.), or use “None” for a full list
- Choose sort criteria (room, guest name, etc.)
- Show only confirmed/on-hold or all reservations
- Export or preview in Excel (XLS, XLSX, ODS) or PDF.
Report Column Output
| Column | Description (English) |
|---|---|
| Id | Reservation unique ID |
| Room | Room assigned (blank if not yet assigned) |
| Type | Room type/category |
| Name | Main guest name (all guests shown if option enabled) |
| Arrival / Time | Arrival date and check-in time |
| Departure / Time | Departure date and check-out time |
| Voucher no | OTA or manual voucher number (if provided) |
| Adt / Chld | Number of adults and children per reservation |
| Channel | Main booking channel (e.g. Booking.com, Fun&Sun, … ) |
| Source | Usually same as Channel, or travel agent |
| Market | Segment or market code (TA, IND SOFT $, etc.) |
| Group | Group/series name if part of a group |
| Meal Plan | Meal plan (e.g. All Inclusive Hard, All Inclusive Soft) |
| On Hold | Reservation status (CONFIRMED / ON HOLD) |
| Hold Until | If “on hold”, shows until when it is valid |
- After each channel/group block, summary lines give the total rooms, adults, and children arriving per that source.
Special Considerations & Best Practices
- Group Arrivals:
- Block summaries (e.g. “BOOKING.COM Rooms 10 Adults 19 Children 2”) help you quickly see volume per source.
- Full group details are available if group bookings are enabled.
- Duplicate/Linked Reservations:
- Some guests (like “Maria Anna Damato”) may appear more than once for split stays, or under the same voucher number—always verify voucher no/ID for clarity.
- Internal Notes:
- If enabled, staff internal notes will appear under the reservation row, visible only for internal use (not shown to guests).
- On Hold:
- “On Hold” reservations show the valid hold date; confirmed ones display “CONFIRMED”.
- No assigned room:
- Room cell is blank if not yet assigned at the time of report.
Important Notes
- Default Currency: All monetary amounts (if rates enabled) use the system’s base currency; currency conversion is automatic.
- No two reservations share the same ID—each is a unique record.
- Totals at the bottom of the report give the final arriving rooms, adults, and children for your selected period.