Kwentra & ZATCA for Saudi Arabia - Invoice and Financial Operations

Kwentra’s ZATCA invoice templates handle both B2C and B2B sales through the direct ZATCA integration.

• B2C invoices from Front Office and POS are sent for reporting. They use the simplified invoice.
• B2B invoices are sent for clearance. They use the detailed tax invoice.

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Simplified or Tax Invoice?

Simplified invoice (B2C)

• Used when the reservation or Paymaster billing window is not linked to a channel.
• The guest profile must be complete before the invoice can be reported.
• If the guest profile is incomplete, the invoice fails to send.

Tax invoice (B2B)

• Used when the billing window is linked to a channel’s city ledger account.
• The channel profile must be complete before the invoice can be cleared.
• If the channel profile is incomplete, the invoice fails to send.

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Example: Invoice Sent, Payment Cancelled, New Charge Added

An invoice is already sent to ZATCA. Then the payment is cancelled. Then a new manual charge is added and paid. Here is what happens.

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1. The First Invoice Is Sent to ZATCA

• A guest pays for a service, such as a room stay, dining or spa.
• Kwentra creates an invoice.

Invoice type: simplified invoice for B2C, or detailed invoice for B2B.

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2. The Payment Is Cancelled (Credit Note)

• The guest asks for a refund, or the payment is reversed.
• The invoice is already sent to ZATCA, so the system cannot delete it.
• Kwentra creates a credit note to reverse the amount.
• The credit note is sent to ZATCA. It is linked to the original invoice.

Invoice type: credit note linked to the original invoice. Simplified for B2C, detailed for B2B.

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3. A New Manual Charge Is Added

• A new charge is added by hand to the guest folio, such as an extra service or late check-out.
• It is a new taxable sale, so it needs its own invoice.
• The system creates a new invoice for the charge.
• The new invoice is sent to ZATCA on its own.

Invoice type: a new invoice. Simplified for B2C, detailed for B2B.

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Result: Invoices in ZATCA

1. The original invoice (sent first).
2. The credit note (reverses the original invoice after the cancelled payment).
3. The new invoice (records the new manual charge and its payment).

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Invoice Statuses

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Resend Failed Invoices

1. Tick the failed folios.
2. Click Actions.
3. Select Resend Folios.