Kwentra Guest Portal

Guests log in to the Kwentra Guest Portal before they arrive. There they manage their own reservation. In the Guest Portal, guests can:

• Update their guest profile.
• Cancel their reservation.

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How It Works

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1. The Pre-Arrival Email

Three days before arrival, the guest gets an email like the one below. It has the Guest Portal link and a PIN to confirm who they are.

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2. Log In

The guest clicks the link. They log in with:

• The email address that got the Pre-Arrival Email.
• The PIN from that email.

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3. View the Reservation

The guest sees their reservation. Clicking Details shows more options.

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4. Update the Profile or Cancel

The guest can complete and update their profile, or cancel the reservation. Profile changes show in Front Office automatically. The Registration Card is then ready to print, and check-in is faster.

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Resend the Pre-Arrival Email

If the guest did not get the Pre-Arrival Email, you can resend it from the reservation screen.