Kwentra Pay — Hyperpay Integration

Connect Hyperpay to send SAR payment links from reservations and track every transaction. It is for Saudi Arabia properties only.

A receptionist sends a deposit link to a guest’s mobile or email from the reservation.
The accounts team filters the Kwentra Pay logs by Hyperpay and Details to find a transaction.
A hotel admin sets up two payment cards, each linked to a different credit department.

Where: Front Office → Settings → Integrations → Kwentra Pay → Hyperpay

Important: Hyperpay works only for properties with Saudi Arabia as their country.

Access Credentials

Field	Details
Email Address	Required. Your Hyperpay account email.
Password	Required. For security, it is hidden when the page loads.

Payment Settings Click Add to set up one or more payment cards. Each card needs:

Field	Details
Payment Department	List of credit-type departments. It links payments to the right accounting department.
Currency	Filled from the selected department’s currency.
Button Label	The text users see to start a Hyperpay payment, such as “Pay Now”.
Allowed Modules	Pick Front Office to show the payment option there. You can pick more than one module.

Note: If the department has no currency, you cannot save. You see: “Cannot save the form as the department [NAME] does not include a currency. Please set a default currency for the department or select a different department.”

Turn On the Integration

Fill in the access credentials. Set up at least one payment card.
Click Save.
Click Enable Integration. The system checks your credentials with Hyperpay.
If they are correct, the integration turns on.
If they are wrong, you see: “Wrong Credentials — Data is not saved & integration is not enabled.”

Note: After you turn it on, the button changes to Disable Integration. Click it any time to turn it off.

Where: Front Office → Individual Reservations → Billing → Tools Menu → Payment → Kwentra Pay, or Front Office → Paymaster → Billing

Hyperpay creates the link from the reservation data when you use the Kwentra Pay button.

The guest sees the payment screen:

Then enters the card details:

Data sent to Hyperpay

Field Sent to Hyperpay	Source in Kwentra
Guest Name	Main guest profile: First Name + Last Name (or the Paymaster name)
Email	Main guest profile → Email (a placeholder if empty)
Mobile	Main guest profile → Mobile (a placeholder if empty)
Amount	Total amount due on the reservation
Currency	Currency of the payment department
Language	Reservation language: Arabic → “ar”, English → “en” (default)
Payment Type	Always “DB” (debit)

The link accepts MADA, Visa and Mastercard.
The guest opens the link and pays.
Hyperpay then tells Kwentra (webhook). The payment posts to the reservation automatically.

Note: If the guest has no email or mobile, the system sends a placeholder. The Hyperpay API needs it. It does not affect the payment.

Where: Front Office → Settings → Integrations → Kwentra Pay → Logs

All Hyperpay transactions are saved in the Kwentra Pay logs. The logs screen now has:

Payment Gateway Name: pick one or more gateways. Pick Hyperpay to see only its transactions.
Details column: shows the transaction data Hyperpay sends back.
Details filter: search log entries by any text in the Details field.