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The Group Reservation Transfer feature allows hotels under the same company to easily move group bookings between properties. It helps balance room availability, improve guest experience, and simplify reservation management, ensuring smooth operations across multiple locations.

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How This Helps Your Business:

  • Improves Booking Flexibility – Move group bookings based on occupancy, guest preferences, or operational needs.
  • Enhances Centralized Management – Gives reservation teams control over booking allocation across multiple hotels.
  • Reduces Manual Effort & Errors – Automates data transfer, reducing mistakes and saving time.
  • Optimizes Revenue & Room Use – Prevents overbooking and ensures better room distribution.

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When to Use the Group Transfer Feature:

  • Rebalancing Bookings – Move groups when one hotel reaches full capacity.
  • Operational Issues – Transfer guests if a hotel is under maintenance or facing service disruptions.
  • Centralized Reservations – Adjust bookings to suit corporate or group needs better.

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How do you transfer a group reservation?

Front Office → Group Reservations → Select Expected Group Reservation The button is enabled only if:
  • The user has “Transfer Group Reservation” permission.
  • The user has access to multiple properties.
  • Group status is “Expected”, and it’s not a split reservation, even 1 room split.
Clicking Transfer opens the dialogue below to select the destination property. Select then click Next. The reservation details below will be read-only:
  • Group Name
  • Arrival & Departure Dates
  • Number of rooms
  • Voucher
  • Group Confirmation number
Channel selection from the destination property is mandatory. Selecting the market, source, and/or block is optional. Select the Rate Plan and Room Type from the destination property. Click Transfer. The user must confirm the transfer, acknowledging that addons, payments, and documents won’t be transferred. On success:
  • A new group reservation is created in the destination instance.
  • The source reservation is canceled.
  • Logs and internal notes are added for tracking.
Logs are added to the history in both Arabic and English with a notification of payment on the source property. This reservation was transferred from Hotel 1 to Hotel 2 by central reservation on 2020-03-01 Reservation is paid on Hotel 1 paid amount: 100.0 SAR The above operation won’t apply unless the below conditions are met:
  • Source and destination property dates: Both properties should be following the same audit date
  • Rate Coverage: Ensures the selected rate has rate details in the destination property that covers the reservation dates.
  • Occupancy Check: Confirms the number of guests and matches the room type occupancy for adults/children.
  • Overbooking Warning: Allows transfer with a notification.