Individual Reservations

Billing Windows and Instructions

Add billing windows and billing instructions to a reservation, link a window to a travel agency's AR account, or apply instructions to many reservations at once.

Apply Discounts on Reservations

Whenever you would like to apply a discount on a certain reservation for one of your guests, rate discount happens on the individual reservation level. We apply the discount on each night as follow...

Bulk Add a Fixed Charge to Individual Reservations

Add the same fixed charge to many reservations at once from the Individual Reservations bulk actions menu.

Bulk Add Notes to Individual Reservations

Easily add notes of any type to multiple individual reservations at once with the bulk edit feature. Business Value Saves time for front desk and reservations teams by avoiding repetitive manual en...

Individual Reservations — Bulk Edit Discounts

Apply a discount to multiple reservations at once from the reservation listing screen, using percentage or fixed-amount discount types.

Cancel Postings/Charges

How to cancel postings/charges from billing screen? In the scenario wherein a posting for a charge has been added by mistake or a payment that has been made for the guest and you want to reverse th...

Check-Out Procedure

How to check-out a guest's reservation? Once your guest has reached their last day of the reservation this means that it's check out time, you won't be able to check out the guest on the system unl...

Room Moves

Move a departing guest to a day-use room, and search, cancel and track scheduled room moves on their screen and on the Room Rack.

Guests' Deposit Payment

How to add a Deposit on a guest's reservation? It is important to know how to Add a Deposit if your hotel requires collecting a deposit from the guest. 1- Once you reach the reservation page click...

How To Use Billing Pay Out?

The Pay Out screen now supports foreign currency departments — issue payouts in any currency, exactly like the Payment screen. Business Value Issue payouts in any currency, not just the base curren...

How do I add multiple individual reservations at once?

The new Add Reservation Feature will help you add multiple reservations under the same confirmation number. In the scenario where you have a family or a group of friends reserving more than one roo...

How do I add notes on a reservation?

Whenever you would like to leave your guest's special requests on their reservation for your colleagues and other staff to see or you would like to view the special requests coming on the reservati...

Cancel No Show and Reinstate Reservations

Cancel a reservation's No Show status when the guest arrives late, or cancel No Show and reinstate cancelled reservations in bulk.

How do I quickly edit my reservations and assign rooms?

In the day to day busy operations of your hotel and would like to quickly edit any of the reservation details or quickly assign/change room numbers. With the new reservation screen pop up you will...

How to Clone a reservation and its benefits?

What is Clone? Clone is a feature we use to create a duplicate reservation from another, this helps when creating multiple reservations with similar details and information like dates and channels....

How to Put a Reservation On-Hold?

In the scenario where you have a guest calling/inquiring about a reservation and they are interested in making an unconfirmed reservation due to not being sure whether they will be coming or not, y...

How to Use Accommodation Types in Reservations

Define custom Accommodation Types, apply them to individual reservations, and optionally include them in the Reservation List Report.

Add an Individual Reservation

Create a new reservation for one room. Add the guest, set the dates and channel, then pick a rate.

How to cancel an expected reservation?

For any given reason we would like to cancel an expected reservation we should follow the below steps: 1. Search for the reservation. Read more about how to find a reservation 2. Open the reservati...

How to check-in a reservation?

Check-In Procedure: In order to check-in a guest there are certain conditions and criteria in order to do this task: * Check-in date must be equal to Audit Date. * Room number should be added on th...

Customize the Reservation List

Choose the columns of your Reservation List, add Paid Amount, Remaining Projected Balance and Confirmation no., and sort by any column.

Generate a Proforma for a Reservation

Preview a guest's invoice before the charges post, then print it. See the balance still due after a deposit.

How to generate guests registration cards and email confirmations?

Registration Cards: The Guest Registration Card is an important step in the check-in process where you print out the guest information with your policies so the guest can review them and sign it. G...

How to know the total stay of any reservation?

There are multiple ways to know how much a reservation is in total, the common way is to open each reservation and scroll down to the end of the page to know the total stay. Front Office → Individu...

How to quickly print guest's invoices?

Generating and printing the guests invoices' is an important step during your check-in/check-out process. Rather than clicking on tools and generating the invoice you desire, you can now use the Qu...

How to search for a specific reservation?

Finding a reservation on the new front office is very simple, you can search for individual reservations using multiple inputs. Front Office (beta) → Individual Reservations The most common details...

How to settle invoices to my travel agencies "Accounts Receivable"

Why do I need to settle an invoice using a City Ledger payment method? In the scenario where reservations are coming from a tour operator or a local travel agency, the individual guests do not pay...

How to upgrade your guests' rooms?

The purpose of this new feature is to easily upgrade your guests' rooms depending on the scenario of the upgrade, there are 2 upgrade scenarios: You would like to upgrade your guest's room and appl...

Make a Payment

How can you make a payment for a reservation? When you want to Check-out a reservation all payments that are due on the guest should be settled i.e balance should be Zero. 1- Once you reach the res...

Manually Add Charges to a Reservation

How to add Manual Charges on a reservation? In any scenario you would like to add Manual Charges on any reservation for using extra services in your hotel. 1- Once you reach the reservation page cl...

New Dynamic Rate Code Logic for Front Office Reservations

Apply targeted rate codes based on occupancy and arrival dates directly from the Front Office screen. Dynamic rates for Front Office make rate plan management a lot easier. Instead of modifying exi...

Remove Room Numbers from Multiple Reservations

The Bulk Unassign Rooms enhance front office operations with the following: Save Time – Unassign rooms for multiple reservations simultaneously instead of editing them individually. Reduce Errors –...

Restaurant QR Codes

Give guests a QR code to collect their meals: per reservation or per guest, in bulk, for paymasters, scanned at the restaurant, and tracked in the pickup report.

Room Lookup Enhancement – Display Room Status in Lookup Popup

This update enhances front desk efficiency by providing users with immediate visibility into the real-time status of rooms, enabling staff to assign rooms more accurately and quickly—especially dur...

Individual Reservations — Select Room Night from a Calendar

Click a reservation's night date to open a calendar and jump straight to any night of the stay.

Share Confirmation via WhatsApp

Send a public confirmation link directly to a guest's WhatsApp from any reservation, or copy the link for manual sharing.

Share Folio via WhatsApp

Send a guest their folio link over WhatsApp, or copy the public folio link to share it manually — directly from the Billing screen.

Share Registration Card via WhatsApp

Easily send the Registration Card link to guests on WhatsApp for online signature and instant confirmation. Business Value Share system-generated documents (like Registration Cards) instantly with...

Split Billing Posting

When you need to split a billing posting to transfer a portion to a Paymaster/another reservation or to a different window on the same reservation. Individual Reservations → Find/Add a reservation...

View Room Charges

How can you see the charges of a reservation? In this scenario you don't want to add anything to the existing reservation, all you need to do is to see the charges that shall be applied on the gues...