Documentation Index
Fetch the complete documentation index at: https://help.kwentra.com/llms.txt
Use this file to discover all available pages before exploring further.
How to cancel postings/charges from billing screen?
In the scenario wherein a posting for a charge has been added by mistake or a payment that has been made for the guest and you want to reverse this action, you can cancel it easily by following the below: 1- Once you reach the reservation page click on Billing. 2- Select the posting/charge you would like to cancel. 3- Click on Tools then choose Cancel. Please note that now the balance on the reservation is Zero.
4- Put in the reason for cancellation then click Save.
Once you’re done with the above steps, Billing Screen would now say that the balance is 80 and you can see the posting for canceling the Cash Payment of 80 EGP.
5- Click on View to see the comments and the confirmation of cancellation.
This proves that there was a payment of 80 EGP which has been done by mistake and you managed to cancel this payment using billing screen.