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Track and analyze all restaurant QR code pickups by reservation, paymaster, package, meal, and user, with full filtering and totals.

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Business Value

  • Gives management and income audit teams full visibility on every QR code pickup for meal service.
  • Supports accountability and fraud prevention by tracking each scan’s user, date/time, and related guest/reservation.
  • Enables detailed breakdowns for meal/package redemption, helping with reporting, cost control, and guest dispute resolution.

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Use Cases

  • The income auditor reviews all meal redemptions via QR code by date and user for end-of-month closing.
  • The front office or F&B manager checks which reservations or paymasters redeemed which packages or meals, supporting cost allocation and guest service.
  • The finance team investigates meal pickups by room/guest after a dispute or to confirm package delivery for group events.

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How-To & Report Parameters

EN:
  1. Go to: Reports → Front Office → Front Desk → Restaurant QR Code Pickup
  2. Parameters:
    • From date: (mandatory) - Start date for pickups. Cannot be after “To Date”.
    • To date: (mandatory) - End date for pickups. Cannot be before “From Date”.
    • Group by: (dropdown)
      • None (Show Grand Total)
      • Type (Reservation & Paymaster with totals)
      • Package (totals per package + grand total)
      • Meal (totals per meal + grand total)
  3. Type: (multi-select) Reservation, Paymaster
  4. Package: (multi-select, shows only packages with meals)
  5. Meal: (multi-select)
  6. User: (multi-select)

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Report Output

  • Type (Reservation or Paymaster)
  • QR Code (Per Reservation/Paymaster, Per Pax)
  • Number (Room number for Reservation, Paymaster number for Paymaster)
  • Guest (Guest code if QR by Pax)
  • Package (linked to scanned meal)
  • Meal (scanned meal)
  • User (who scanned)
  • Date/Time (scan action)
  • Selected parameters display in the report header

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Permissions

EN:
  • New permissions created:
    • Can run restaurant QR code pickup
    • Can view restaurant QR code pickup
  • Added to: Administrator, Chief Acc, Financial Controller, Financial Manager, General Manager, Income Auditor, Night Auditor, FO Manager, POS Manager, Reports Access, and their respective “No Settings” and “View Only” roles.