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An optional feature hides room types with no active rooms from the Room Type picker on the reservation screens.

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Business Value

  • Prevents dead-end bookings on room types that have no rooms.
  • Shortens the Room Type picker to bookable options only.
  • Reduces front-desk errors after a room type is retired.
  • Keeps historical reservations intact — saved room types still display.
  • Enable it per property — hotels that want every room type listed keep it.

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Use Cases

  • Front desk agent picks a room type and always finds a room to assign.
  • Reservations manager retires a room type — it disappears from the picker automatically.
  • Group coordinator builds a rooming list without choosing unbookable room types.

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How It Works

A room type with no rooms can never have a room assigned to it, so a reservation booked against it can never be completed. Room types cannot be deleted from the system, because historical reservations still reference them. Instead, they can be hidden where they are a dead-end choice — the room type picker on the reservation screens.

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Turning the feature on

Hiding is controlled by the Hide room types without rooms feature. It is a Beta feature, it is off by default, and it carries no extra charge. Contact the Kwentra team to have it enabled for your property.
  • Off (default): the Room Type field and its lookup list every room type, including those with no rooms.
  • On: room types with no rooms are hidden from the Room Type field and its lookup.
Some properties keep room types with no rooms visible on purpose — for example, types that are still being set up — so the behavior is opt-in per property rather than applied to everyone.

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What changes when the feature is on

  • The Room Type field and its search lookup list only room types that have at least one room.
  • This applies on the Individual Reservation screen and on the Group Reservation screen.
  • “No rooms” means no active rooms. A room type whose rooms have all been deactivated is treated as having no rooms, and is hidden as well.

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Reservations already booked on a hidden room type

Hiding applies only to picking a room type, never to showing one that is already saved. An existing reservation booked on a room type that is now hidden continues to display that room type correctly when you view or edit it.