Cancel No Show and Reinstate Reservations

Keep a guest’s reservation when they arrive after the night turn, instead of creating a new one.

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Business Value

• Reuses the original reservation for a late-arriving guest.
• Lets you choose whether to charge the missed first night.
• Restores many cancelled or no-show bookings in one step, with one reason.
• Lists the bookings that could not be restored, and why.

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Use Cases

• A receptionist checks in a guest who arrived after the night turn.
• A front desk agent reinstates all cancelled reservations of a group.
• A reservations manager cancels No Show on several bookings whose guests arrived next morning.

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How It Works

A No Show reservation is marked in yellow. It shows a Cancel No Show option.

1. Click Cancel No Show.
2. Enter a reason.
3. Tick Post 1st night charges only to charge the missed first night.
4. Click Continue.

The reservation is then Checked In automatically.

• Not every user can cancel No Show. To get access, contact support@kwentra.com.
• This works for the first No Show night only.
• If the guest arrives two days later, create a new reservation instead.

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Bulk Reinstate and Cancel No Show

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Reinstate Cancelled Reservations

1. Select several Cancelled reservations.
2. Click Actions → Reinstate.

3. Enter one reason. It applies to all selected bookings.

• Eligible bookings change to Expected.
• A booking with an arrival date before the audit date is not reinstated.

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Cancel No Show in Bulk

1. Select several No Show reservations.
2. Click Actions → Cancel No Show.
3. Enter a reason. It is required.

• Each booking’s arrival date is set to today.
• Each booking changes to Expected.
• A booking with a departure date before the audit date is not changed.

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Results

A pop-up confirms the update. It lists every booking that was not updated, with:

• The reservation ID, as a link.
• The guest name.
• The exact reason, such as Arrival date before audit date.