Restaurant QR Code for Meal Authentication – Reservation and Per-Pax Options

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Guests can now use a unique QR code from their reservation (or for each guest) as meal authentication at the restaurant.

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Business Value

• Contactless Meal Pickup: Streamlines restaurant entry and meal pickup by using digital QR codes, improving guest experience and reducing fraud or manual errors.
• Flexible Configuration: Hotels can choose between one QR per reservation or a unique QR per guest (per pax), depending on policy or setup.
• Efficient Tracking: Ensures meal eligibility is enforced by time, package, and guest, giving precise logs and preventing misuse.
• Operational Control: Reduces front desk or restaurant disputes and supports smooth restaurant flow, especially during peak hours.

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Use Cases

• Hotels with Inclusive Meal Packages: Automatically control access to breakfast, lunch, or dinner for guests with eligible meal plans.
• Resorts or Family Hotels: Where multiple adults per room may have different meal entitlements—each gets their own QR code!
• Audit & Reporting: Track exactly which guest/pax picked up meals, at what time, and who has remaining entitlements.
• Self-service and Contactless Operations: Useful for properties promoting digital and contactless experiences.

Go to manage.kwentra.com Meal times are a must to add for the QR to generate and track properly. Click “Front Office” QR Codes can only be generated for Checked In Reservations Open any checked-in reservation and click “Restaurant QR Code”

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For Reservations (Per-Reservation QR):

• In Front Office → Individual Reservations, a new button “Restaurant QR Code” appears if the feature flag is enabled.
• Clicking the button brings up a popup with the option to Print (prints QR + reservation info) or Send Email (sends QR to the guest’s email).
• The QR code is valid for authentication at the restaurant, tied to the reservation ID and room.

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For Per-Pax (Per Guest) QR Codes:

• When enabled, the reservation screen will generate one QR code per adult in the reservation (e.g., for 4 adults, 4 unique QR codes: 46586-1, 46586-2, 46586-3, 46586-4).
• Each QR is printed vertically, suitable for a POS-style printer.
• At the restaurant, the QR is scanned. The system tracks which pax ID was used, meal eligibility, and logs the action at guest level.

Eligibility & Logging

• Meal eligibility is checked in real time based on the guest’s package, assigned meals, and the configured meal times.
• Each scan checks:
  • Is the guest entitled to a meal now?
  • Has the guest already used their meal for today?
  • If all meals are used, the system shows “You don’t have any remaining meals.”
• All actions are logged, showing who, when, and for which pax the meal was picked up.

You can print or email the QR codes Example Scenarios

1. Breakfast Pickup for Family Room:
   • 4 adults, 1 reservation → 4 QR codes (e.g., 46586-1, 46586-2…)
   • Each QR can be scanned once for breakfast; logs are kept for each.
2. Guest Scans QR Early:
   • Scans at 06:00, but meal time starts at 07:00 → “No meal available at the current time.”
3. Guest Scans Twice:
   • First scan at 08:00, gets breakfast. Second scan at 10:00 → “You don’t have any remaining meals.”

QR Sample Click Restaurant QR Pickup Scan QR Code A QR Reader that acts like a keyboard is used to read the QR code, convert it to text, and scans on kwentra screen. QR Code Text Value

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Examples

1. Breakfast Pickup for Family Room:
   • 4 adults, 1 reservation → 4 QR codes (e.g., 46586-1, 46586-2…)
   • Each QR can be scanned once for breakfast; logs are kept for each.
2. Guest Scans QR Early:
   • Scans at 06:00, but meal time starts at 07:00 → “No meal available at the current time.”
3. Guest Scans Twice:
   • First scan at 08:00, gets breakfast. Second scan at 10:00 → “You don’t have any remaining meals.”