Skip to main content

Documentation Index

Fetch the complete documentation index at: https://help.kwentra.com/llms.txt

Use this file to discover all available pages before exploring further.

Easily reinstate cancelled or no-show reservations in bulk, with a single action, clear feedback, and automatic validation for ineligible bookings.

​
Business Value

  • Streamlines recovery of bookings after group cancellations, system errors, or mass no-shows.
  • Reduces front office effort with one popup, one reason, and bulk action for multiple reservations.
  • Prevents operational mistakes by validating and flagging bookings that cannot be reinstated due to audit/date constraints.

​
Use Cases

  • Front desk reinstates all cancelled reservations for a group.
  • Reservations manager cancels “No Show” status for several bookings when guests arrive the next morning and adjusts their arrival date.
  • Night audit team sees a list of bookings not reinstated, with clickable reservation numbers and clear reasons for fast follow-up.

​
How It Works

​
1. Reinstate Cancelled Reservations

  • Go to Front Office → Individual Reservations.
  • Select multiple Cancelled reservations.
  • Click Actions → Reinstate.
  • Enter a single reason in the pop-up (applies to all selected bookings).
  • All eligible bookings’ status changes to Expected.
  • Success pop-up: all selected reservations set to Expected.
  • Validation: Any reservation with an arrival date before the audit date is not reinstated. In the results pop-up, these appear with a clickable reservation ID, guest name, and reason (“Arrival date before audit date”).

​
2. Cancel No Show

  • Go to Front Office → Individual Reservations.
  • Select multiple No Show reservations.
  • Click Actions → Cancel No Show.
  • Reason is required for all selected reservations.
  • All selected reservations have their arrival date set to today.
  • All statuses update to Expected.
  • Success popup confirms update.
  • Validation: Any reservation with departure date before audit date is not reinstated, and appears in results popup with reservation ID (clickable), guest name, and reason (“Departure date before audit date”).

​
Validation Feedback

  • After any bulk operation, the results pop-up lists all bookings that were not updated, with clickable reservation numbers, guest names, and exact failure reasons.
  • All staff messages are direct and easy to act on.