How to search for a specific reservation?

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Finding a reservation on the new front office is very simple, you can search for individual reservations using multiple inputs. Front Office → Individual Reservations The most common details you can search for a reservation with are below:

• Dates
• Guest name
• Reservation state
• Channel
• Room number

Alternatively, you can search for a group of reservations all at once using the reservation filters as shown below:

• Expected Arrival: are the reservations that are expected to arrive today.
• Expected Departure: are the reservations that are expected to check-out today.
• In-House: are the reservations checked in on the system and still staying through today’s night.
• Actual Arrival: these are the reservations that were expected to arrive today and the check-in procedure already took place for them.
• Actual Departure: these are the reservations that were expected to check out today and the check-out procedure already took place for them.

Clicking on any reservation will trigger opening it to take further actions on them. Update: 10th of March, 2022 You can easily search for multiple room types to return all reservations that are created on one or more room type. Front Office → Individual Reservations → Search You can select multiple room types like below, you can also clear the search inputs once you are done by using Clear Selected Items. You need to click Search in order to view the reservations based on your search inputs. Update: 29th of March, 2022 You can easily search for the reservations created under a certain booker using this new field in the search form. Front Office → Individual Reservations → Search This field accepts multiple selections to allow you to search for reservations created under multiple bookers. Update: 20th of June, 2022 You can now easily search for a reservation using the secondary “other” guests profiles from the Guest Name field Update: 6th of Novemeber, 2022 The below columns have been added to the reservation listing screen:

• Check In Time
• Check Out Time
• Voucher Number

You can customize the columns presented in front of you from the tools icon. Update: 20th of November, 2022 You can now search for reservations that contain certain notes or fragments from a word to lookup all reservations that has the same note. Example: if you searched with the word “to” you will get all the reservations that has notes with words that include those 2 letters, like the word elevator.

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Update 12 March, 2026 - Flight Number and Mobile Number Search

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Reservations can now be searched by flight number or guest mobile number from the listing screen.

How It Works New Search Fields Two new search fields have been added to the Individual Reservations listing screen filters:

• Flight Number — searches both the arrival flight number and departure flight number fields stored on the reservation.
• Mobile Number — searches the guest profile’s mobile number field.

Partial Match Behaviour Both new fields use partial (substring) matching. Entering “UA4” will return reservations with flight numbers like “UA401”, “UA412”, or “UA4005”. Similarly, entering part of a mobile number will return all reservations whose guest mobile contains that substring. Combining with Other Filters The new fields work alongside all existing filters (arrival date, departure date, status, room type, etc.). Combine them to narrow results — for example, search by flight number within a specific arrival date range to handle a busy airport transfer day.